Strategic Technical Account Manager – Enterprise SaaS

Workday; Austin (TX); Hybrid; USD 118,000 - 178,000; Full time

Job summary

Workday is seeking a Technical Account Manager to oversee relationships with our largest strategic customers in a fast-paced, enterprise environment. You will coordinate cross-functional teams—including Operations, Professional Services, Development and Product Management—to align objectives and drive reliable production operations.

The role requires strong communication, project management, and a technical background in Workday products (HCM, Payroll, Financials).

Qualifications

• BS or MS in Computer Science, MIS, or equivalent technical degree.
• 4+ years in product support, customer success, account management or consulting for a complex B2B enterprise software solution.
• Experience working with large enterprise accounts and coordinating across functions.

Responsibilities

• Manage a strategic group of implementing and production customers.
• Coordinate escalations and incidents with internal and external stakeholders, including executives.
• Drive customer self-sufficiency and ensure effective engagement with Workday Support teams.
• Travel up to 25% of the time and participate in the 24x7 program.

Skills

Customer success

Account management

SaaS experience

Stakeholder communication

Education

Technical degree

Job description

Workday is seeking a Technical Account Manager to oversee relationships with our largest strategic customers in a fast-paced, enterprise environment. You will coordinate cross-functional teams—including Operations, Professional Services, Development and Product Management—to align objectives and drive reliable production operations.

The role requires strong communication, project management, and a technical background in Workday products (HCM, Payroll, Financials).