Technical Account Manager

Contruent LLC; Naperville (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Contruent LLC is seeking an experienced Technical Account Manager to serve as a strategic technical advisor for its largest enterprise customers. You will own technical health, adoption success, and long-term value realization, working proactively to ensure measurable outcomes from the Contruent investment.

You will collaborate with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term

Qualifications

• 7+ years of experience in enterprise SaaS or related roles.
• Experience using Contruent Enterprise (formerly Ares Prism).
• Experience supporting complex enterprise customers.

Responsibilities

• Strategic partnership: be the primary technical contact for enterprise accounts and align objectives with customer goals.
• Proactive technical leadership: own technical health, perform assessments, plan releases, and review best practices.
• Escalation & issue leadership: drive complex issue resolution and root cause analysis while maintaining confidence during high-impact events.
• Adoption, retention & expansion support: contribute to renewals with technical insight and identify expansion opportunities.
• Cross-functional collaboration: bridge customers with internal teams and share best practices.

Skills

Enterprise SaaS

Technical Account Management

Executive communication

Customer success

Cross-functional collaboration

Job description

The Role

As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts—working proactively to ensure customers achieve measurable outcomes from their Contruent investment.

This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.

What You’ll Do

Strategic Customer Partnership

• Act as the primary technical point of contact for assigned enterprise accounts


• Develop deep understanding of customer objectives and environments


• Serve as a long-term technical advisor

Proactive Technical Leadership

• Own technical health of customer environments


• Conduct assessments, release planning, and best-practice reviews


• Guide architecture and configuration strategy

Escalation & Issue Leadership

• Lead resolution of complex technical issues


• Drive root cause analysis and prevention


• Maintain confidence during high-impact events

Adoption, Retention & Expansion Support

• Support renewals with technical insight


• Identify expansion opportunities


• Contribute to QBRs and executive reviews

Cross-Functional Collaboration

• Act as bridge between customers and internal teams


• Partner with Professional Services


• Share best practices

What Success Looks Like

• High customer satisfaction and executive trust


• Stable, well-adopted environments


• Successful renewals


• Expansion opportunities identified

What You Bring

• 7+ years experience in enterprise SaaS or related roles


• Previous experience using Contruent Enterprise (formerly Ares Prism)


• Experience supporting complex enterprise customers


• Project controls or capital project systems expertise


• Strong communication and executive presence

Additional Details

• Occasional domestic and international travel


• Post-sales, non-quota-carrying role supporting retention and expansion