Strategic Technical Account Manager – Continuity & Cloud

Everbridge; United States; On-site; USD 118,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental

Parental planning

Mental health benefits

Disability income benefits

Life and AD&D insurance

401(k) plan and match

Paid time off

Fitness reimbursements

Job summary

Everbridge is seeking a Technical Account Manager (TAM) for its 360 AI Prepare suite to be the trusted technical advisor for assigned customers in the United States. You will own the technical relationship, oversee deployments, onboarding, governance, and platform optimization to drive adoption and long-term success.

You will collaborate with Account Management, Product, Engineering, and Support to deliver effective risk mitigation, resilient operations, and measurable adoption KPIs, while

Qualifications

• 4–7 years in a technical, customer‑facing role (TAM, Professional Services, Solutions Architect, or Implementation).
• Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines.
• Strong SaaS administration, data integration, and system configuration experience.
• Excellent written and verbal communication with executive-level interactions.

Responsibilities

• Own the technical customer relationship for assigned Everbridge accounts.
• Provide oversight and management of deployments, platform adoption, and ongoing technical operations.
• Design and configure customer environments, including hierarchy, workflows, data models, and integrations.
• Produce and maintain technical documentation, including Interface Control Documents (ICDs).
• Support Business Impact Analysis (BIA) execution and resiliency program maturity.
• Establish and lead customer governance, including stakeholder meetings and Quarterly Business Reviews (QBRs).
• Define and track adoption and satisfaction KPIs; develop action plans to drive continuous improvement.
• Deliver administrator onboarding, training, and platform enablement.
• Serve as the primary technical escalation point and customer advocate within Everbridge.
• Collaborate cross‑functionally with Account Management, Product, Engineering, and Support teams.

Skills

Technical account management

Customer-facing

SaaS administration

Data integration

Stakeholder management

Executive communication

HTML

JavaScript

Tools

HTML

JavaScript

Job description

Everbridge is seeking a Technical Account Manager (TAM) for its 360 AI Prepare suite to be the trusted technical advisor for assigned customers in the United States. You will own the technical relationship, oversee deployments, onboarding, governance, and platform optimization to drive adoption and long-term success.

You will collaborate with Account Management, Product, Engineering, and Support to deliver effective risk mitigation, resilient operations, and measurable adoption KPIs, while