Strategic Technical Account Manager & Platform Architect

AvePoint, Inc.; Richmond (VA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Unlimited PTO

Bonuses/Commissions

Job summary

AvePoint is seeking a Technical Account Manager (TAM) to be the technical point of contact for enterprise customers. You will advise on platform integrations, manage the account technically, and provide prescriptive feedback throughout the product operations lifecycle.

In this role you will lead architectural sessions, run remote or on-site engagements, and deliver training. You’ll collaborate with Support, Customer Success and Sales to ensure customer success and growth.

Qualifications

• BA/BS Degree in Computer Science or Engineering preferred.
• Experience with Google Cloud Platform (GCP) and understanding of Microsoft 365 environments.
• Minimum 3+ years in a related technical field (e.g., software support, pre-sales engineering, technical account management).
• Excellent written and verbal communication, organization, presentation, and stakeholder management skills.
• Ability to work independently and in a highly collaborative team.
• Willingness to learn and adapt in a fast-paced environment.
• Experience testing and updating live production environments.
• Working knowledge of current software protocols and Internet standards.
• Familiarity with an Enterprise Content Management system.

Responsibilities

• Becoming a trusted customer advocate by staying prompt and professional with all engagements.
• Help customers maximize product use and overcome challenges during implementation and usage.
• Conduct architectural design sessions to plan deployments of software solutions.
• Lead remote or onsite platform integration engagements for existing clients.
• Deliver remote or onsite training sessions for clients.
• Serve as escalation point and lead conference calls for complex support cases.
• Coordinate internal and external support to deliver timely, effective responses.
• Produce technical documentation to support deployments and expansion.
• Collaborate with Support, Customer Success and Sales to ensure account stability and growth.

Skills

Communication skills

Presentation skills

Stakeholder management

Troubleshooting

Cloud platforms

Education

Bachelors in CS/Engineering

Tools

PowerShell

Job description

AvePoint is seeking a Technical Account Manager (TAM) to be the technical point of contact for enterprise customers. You will advise on platform integrations, manage the account technically, and provide prescriptive feedback throughout the product operations lifecycle.

In this role you will lead architectural sessions, run remote or on-site engagements, and deliver training. You’ll collaborate with Support, Customer Success and Sales to ensure customer success and growth.