Technical Account Manager, Critical Event Management

everbridge; United States; Remote; USD 118,000 - 125,000; Full time

Benefits offered by this job

Healthcare

Dental

Parental planning

Mental health benefits

Disability income benefits

Life and AD&D insurance

401(k) plan and match

Paid time off

Fitness reimbursements

Job summary

Everbridge in the United States seeks a Technical Account Manager (TAM) for the Everbridge 360 AI Prepare solution. You will own the technical relationship, guide deployments, and optimize platform adoption, acting as the customer advocate across product, engineering, and support.

You’ll design environments, produce ICDs, track adoption KPIs, lead governance and QBRs, and deliver onboarding and training. Requirements include 4–7 years in a technical customer-facing role and strong SaaS/data

Qualifications

• 4–7 years in a technical, customer-facing role (TAM, Professional Services, Solutions Architect, Implementation).
• Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines.
• Strong SaaS administration, data integration, and system configuration.
• Proven ability to balance multiple customers and priorities independently.
• Excellent written and verbal communication, including executive-level interactions.
• Strong problem-solving and stakeholder management skills.
• Nice to have: HTML, JavaScript, or advanced reporting.

Responsibilities

• Own the technical customer relationship for assigned Everbridge accounts.
• Oversee deployments, platform adoption, and ongoing technical operations.
• Design and configure customer environments, including hierarchy, workflows, data models, and integrations.
• Produce and maintain technical documentation (ICDs).
• Support BIA execution and resiliency program maturity.
• Lead customer governance, including stakeholder meetings and QBRs.
• Define and track adoption and satisfaction KPIs; develop action plans.
• Deliver administrator onboarding, training, and platform enablement.
• Serve as primary technical escalation point and customer advocate.
• Collaborate cross-functionally with Account Management, Product, Engineering, Support.

Skills

Customer-facing tech

Business Continuity

SaaS administration

Data integration

Executive communication

Problem solving

HTML/JavaScript (nice to have)

Job description

Everbridge in the United States seeks a Technical Account Manager (TAM) for the Everbridge 360 AI Prepare solution. You will own the technical relationship, guide deployments, and optimize platform adoption, acting as the customer advocate across product, engineering, and support.

You’ll design environments, produce ICDs, track adoption KPIs, lead governance and QBRs, and deliver onboarding and training. Requirements include 4–7 years in a technical customer-facing role and strong SaaS/data