Strategic Technical Account Manager | AI in Construction

Trunk Tools, Inc.; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Medical plans

Growth stipend

Remote & Hybrid options

Lunch in NYC & Austin

Unlimited PTO

In-person retreats

Job summary

Trunk Tools, Inc. is seeking a Technical Account Manager to lead complex, enterprise client implementations across our AI-powered construction platform.

You will coordinate cross-functional teams, manage timelines, and own the client journey from kickoff to go-live and beyond. You will work with Sales, Product, and Ops to optimize onboarding, adoption, and renewal conversations, traveling up to 50% for onsite engagements.

Qualifications

• 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant.
• Experience running complex enterprise projects with ARR per logo > $200,000.
• Persuasive, results-driven customer influencer with outstanding interpersonal skills.
• Exceptional verbal and written communicator.
• Ability to partner with C-Suite, VP and Director-level contacts and day-to-day users.
• Team player with ability to collaborate across diverse teams.
• Bias towards action and influence on outcomes for customers and colleagues.
• Strong empathy and interest in AI tech and construction/real estate tech is a plus.
• Must be located in a US time zone (continental United States).

Responsibilities

• Manage a portfolio of multiple projects and proactively identify risks.
• Serve as the primary project escalation point of contact.
• Ensure alignment across all internal and external teams.
• Build, maintain, and track project timelines to deliver on time.
• Collaborate with Sales, Product, and Ops for smooth go-live experiences.
• Contribute to scaling by improving implementation management and delivery processes.
• Create internal/external collateral on topics like product education and technical specs.
• Provide feedback to Sales and Product to optimize hand-offs and onboarding.
• Maintain Implementation KPIs and client health indicators.
• Provide post go-live support including check-ins and renewal conversations.
• Coordinate webinars, conferences, and other outreach opportunities.
• Help evolve SOPs, data gathering, and Voice of the Customer initiatives.
• Perform client onsites for onboarding (up to 50% travel).

Skills

Customer relationship management

Project management

Stakeholder management

Verbal communication

Written communication

C-Suite collaboration

Travel readiness

Job description

Trunk Tools, Inc. is seeking a Technical Account Manager to lead complex, enterprise client implementations across our AI-powered construction platform.

You will coordinate cross-functional teams, manage timelines, and own the client journey from kickoff to go-live and beyond. You will work with Sales, Product, and Ops to optimize onboarding, adoption, and renewal conversations, traveling up to 50% for onsite engagements.