Remote/Hybrid Technical Account Manager - AI Construction

Trunk Tools, Inc.; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Stock option equity packages

4 medical plans to choose from

Learning & Growth stipend

Flexible remote/hybrid options

Office lunches in NYC & Austin

Unlimited PTO

Job summary

Trunk Tools, Inc. in the United States seeks a Technical Account Manager to oversee complex customer implementations and ensure project success across large enterprise clients.

You’ll drive delivery strategy, coordinate resources, and maintain strong relationships with executive stakeholders. You will collaborate with Sales, Product, and Ops to deliver a seamless customer experience from kickoff to go-live, while shaping processes and best practices to scale our implementation operations.

Qualifications

• 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant.
• Experience running complex enterprise projects with ARR per logo > $200,000.
• Persuasive, results-driven customer influencer with outstanding interpersonal skills.
• Exceptional verbal and written communication. Ability to engage C-Suite, VP, and Directors.
• Team player who works with technical and non-technical colleagues; self-motivated.
• Bias toward action and impact on customer and team outcomes.
• Empathy and interest in improving construction industry workflows.

Responsibilities

• Manage a portfolio of multiple projects; oversee deliverables and identify risks.
• Serve as the primary project escalation point of contact.
• Ensure alignment across internal and external teams.
• Build, maintain, and track timelines to deliver on time.
• Collaborate with Sales, Product, and Ops for a smooth customer journey from kick-off to go-live.
• Improve implementation management processes and share best practices.
• Contribute to internal/external collateral on product education and technical specs.
• Provide feedback to Sales and Product to optimize hand-offs and onboarding.
• Maintain KPIs and data sources to track client health and deliverables.
• Provide post go-live support and contribute to client renewal discussions.
• Support outreach through webinars, conferences, and other opportunities.
• Work with leadership to refine SOPs, data gathering, and Voice of the Customer.
• Perform client onsite visits for onboarding (up to 50% travel).

Skills

Enterprise project management

Customer facing

Stakeholder management

C-suite collaboration

Strong communication

Travel up to 50%

Team collaboration

Job description

Trunk Tools, Inc. in the United States seeks a Technical Account Manager to oversee complex customer implementations and ensure project success across large enterprise clients.

You’ll drive delivery strategy, coordinate resources, and maintain strong relationships with executive stakeholders. You will collaborate with Sales, Product, and Ops to deliver a seamless customer experience from kickoff to go-live, while shaping processes and best practices to scale our implementation operations.