Remote Technical Account Manager – AI Construction

Trunk Tools; New York (NY); Hybrid; USD 96,000 - 120,000; Full time

Benefits offered by this job

Stock options

Medical plans

Learning stipend

Flexible work options

Free lunch NYC & Austin

Unlimited PTO

IRL/In-Person retreats

Job summary

Trunk Tools in the United States is seeking a Technical Account Manager to oversee complex customer implementations and drive successful outcomes across major accounts. You will work closely with Product, Sales, and Ops to ensure a smooth transition from kick-off to go-live, aligning stakeholders and delivering measurable value.

Join a fast-growing AI startup in NYC with hybrid work options, ample travel up to 50%, and a strong focus on scalable implementation processes and customer success.

Qualifications

• 5+ years in customer-facing implementation/PM/PMO roles.
• Experience running complex enterprise projects (ARR > $200k per logo).
• Strong interpersonal, persuasive, and results-driven skills.
• Excellent verbal and written communication abilities.
• Ability to partner with C-Suite, VP, and Director-level contacts.

Responsibilities

• Manage a portfolio of multiple projects, identify risks and ensure on-time delivery.
• Serve as primary project escalation point and align across internal/external teams.
• Build and maintain project timelines; ensure smooth go-live with Sales, Product, and Ops.
• Contribute to implementation management improvements and best practices.
• Provide feedback to Sales and Product to optimize hand-offs, onboarding, and stabilization.
• Monitor KPIs and data sources to ensure client health and deliverables.
• Provide post go-live support and participate in client renewal conversations.

Skills

Customer facing

Project management

Stakeholder management

Verbal & written communication

Executive collaboration

Job description

Trunk Tools in the United States is seeking a Technical Account Manager to oversee complex customer implementations and drive successful outcomes across major accounts. You will work closely with Product, Sales, and Ops to ensure a smooth transition from kick-off to go-live, aligning stakeholders and delivering measurable value.

Join a fast-growing AI startup in NYC with hybrid work options, ample travel up to 50%, and a strong focus on scalable implementation processes and customer success.