Senior Technical Account Manager — AI-Driven Construction

Trunk Tools; Arlington (VA); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Stock option equity

Medical plans (4 options)

Learning & Growth stipend

Remote & hybrid options

Job summary

Trunk Tools, a leading AI construction tech company, is seeking a Technical Account Manager to guide complex enterprise deployments and ensure successful customer outcomes. You’ll work with Product, Sales, and Ops to drive implementation from kickoff to go-live across multiple logos in a high-growth environment.

You’ll manage timelines, escalation points, and cross-team alignment while contributing to process improvements and client education materials.

Qualifications

• 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant.
• Experience running complex projects with multiple enterprise clients in excess of $200,000 ARR per logo.
• Persuasive, results driven customer influencer with outstanding interpersonal skills.
• Exceptional verbal and written communicator.

Responsibilities

• Manage a portfolio of multiple projects at a time, including overseeing deliverables and risks.
• Serve as the primary project escalation point of contact.
• Ensure alignment across all internal and external teams.
• Build and track project timelines to deliver on-time.
• Collaborate with Sales, Product, and Ops for a smooth customer experience from kick-off to go-live.
• Contribute to implementation management processes and best practices.
• Create internal/external collateral on topics like product education and specs.
• Provide feedback to Sales and Product to optimize hand-offs and onboarding.
• Maintain Implementation KPIs and client health/deliverables data.
• Provide post go-live support including check-ins and renewal conversations.
• Coordinate webinars, conferences, and other outreach opportunities.
• Level up SOPs and data gathering; amplify Voice of the Customer.
• Perform client onsites for onboarding (up to 50% travel).

Skills

Customer-facing PM experience

Enterprise project mgmt

Stakeholder management

Communication skills

Job description

Trunk Tools, a leading AI construction tech company, is seeking a Technical Account Manager to guide complex enterprise deployments and ensure successful customer outcomes. You’ll work with Product, Sales, and Ops to drive implementation from kickoff to go-live across multiple logos in a high-growth environment.

You’ll manage timelines, escalation points, and cross-team alignment while contributing to process improvements and client education materials.