Strategic Technical Account Manager — Adoption & Renewals

Lema AI; Texas City (TX); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Salary range $170,000-$200,000 yearly

Stock options grant

Unlimited PTO

401k

Health Benefits

Job summary

Lema AI is seeking a Customer Success leader based in the US to drive the end-to-end customer journey from onboarding through renewal and expansion. As a founding member, you will shepherd platform adoption, enable integrations, and partner with Account Executives to ensure long-term value realization.

You will collaborate with Product and Engineering to translate customer feedback into actionable requirements and help shape scalable processes across the early team.

Qualifications

• 4+ years in a customer-facing post-sales role at a B2B SaaS company.
• Comfort discussing APIs, integrations, and configuring software workflows.
• Ability to troubleshoot technical issues before escalation to engineering.
• Proven ability to partner with Sales/Account Executives on retention and renewals.
• Strong written and verbal communication for technical and business stakeholders.
• Startup mindset with self-motivation and organization.
• Domain knowledge in GRC/TPRM and vendor risk workflows.

Responsibilities

• Own the customer lifecycle from onboarding to renewal and expansion.
• Drive platform adoption to meet customers' risk management goals.
• Partner with Account Executives to identify upsell opportunities and secure renewals.
• Assist with platform configuration, integrations (SSO, Jira, Slack), and workflow customization.
• Bridge gaps between customers and Product/Engineering; translate feedback into requirements.
• Conduct regular business reviews to demonstrate value and align on goals.
• Help define implementation processes, health scoring, and support workflows.

Skills

Post-sales experience

APIs & integrations

Cross-functional collaboration

Communication

Startup mindset

GRC/TPRM knowledge

Tools

Jira

Slack

Job description

Lema AI is seeking a Customer Success leader based in the US to drive the end-to-end customer journey from onboarding through renewal and expansion. As a founding member, you will shepherd platform adoption, enable integrations, and partner with Account Executives to ensure long-term value realization.

You will collaborate with Product and Engineering to translate customer feedback into actionable requirements and help shape scalable processes across the early team.