Strategic TAM: Vendor Risk Platform Adoption & Renewal

Lema Labs, inc.; United States; Teletrabalho; USD 170 000 - 200 000; Tempo integral

Resumo da oferta

Lema Labs, inc. is seeking a Customer Success leader who will own the customer journey from onboarding through renewal. You will be the primary point of contact for US customers, drive platform adoption, and collaborate with Account Executives to ensure long-term value realization.

In this early-stage team, you’ll help define processes, build playbooks, and translate customer feedback into product requirements while maintaining strong cross-functional partnerships with Product and Engineering.

Qualificações

• 4+ years in a customer-facing post-sales role at a B2B SaaS company.
• Location in TX, CO or IL (US-based).
• Comfort discussing APIs, integrations, and configuring software workflows.
• Proven ability to partner with Sales/AE on retention and renewals.
• Strong written and verbal communication, able to explain complex concepts.
• Startup mindset and self-motivation in a fast-paced environment.
• Deep knowledge of GRC or TPRM related workflows.

Responsabilidades

• Own the customer lifecycle from onboarding to renewal and expansion.
• Drive platform adoption and value realization with customers.
• Collaborate with Account Executives on renewals and expansions.
• Provide technical enablement for integrations (SSO, Jira, Slack).
• Bridge between customers and Product/Engineering with feedback.
• Lead quarterly business reviews to demonstrate value.
• Help build implementation playbooks and health scoring processes.

Conhecimentos

Customer-facing

Post-sales experience

API knowledge

Collaboration

Communication

Startup mindset

GRC/TPRM domain

Ferramentas

Jira

Slack

APIs

Descrição da oferta de emprego

Lema Labs, inc. is seeking a Customer Success leader who will own the customer journey from onboarding through renewal. You will be the primary point of contact for US customers, drive platform adoption, and collaborate with Account Executives to ensure long-term value realization.

In this early-stage team, you’ll help define processes, build playbooks, and translate customer feedback into product requirements while maintaining strong cross-functional partnerships with Product and Engineering.