Senior Technical Account Manager — Growth & Renewal

Extend; New York (NY); Presencial; USD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Relocation assistance

Unlimited PTO

Lunch and snacks

Token/tool access

Learning & development investment

Resumo da oferta

Extend is seeking a Technical Account Manager to own the post-sales journey for 40–50 mid-market and startup customers. You will blend technical fluency with commercial instincts to drive renewals and expansions, and guide customers through integrations and usage challenges.

You will lead weekly or biweekly check-ins with customer engineers and leaders, track adoption, and coordinate with engineering and support teams to resolve API issues and optimize integrations.

Qualificações

• 4–6 years of experience in customer success, account management, solutions, or technical support at a developer tools, data/analytics, or AI-native software company.
• Ideally 1–2 years at a growth stage startup.
• You've owned commercial outcomes: managed renewals, negotiated, handled objections, and de-risked contractions.

Responsabilidades

• Own our customers' post-sales journey from onboarding, to adoption, to renewal + expansion.
• Monitor usage trends across your book to spot expansion and churn signals.
• Define an early-warning system for account health, expansion, or risk and drive reporting.
• Provide frontline technical support: answer API questions, debug issues, and coordinate with engineering and support teams.
• Run regular check-ins with technical stakeholders at your accounts to learn their roadmap and needs.
• Drive renewals, orchestrate expansions, and right-size contracts across 40–50 accounts.

Conhecimentos

Account management

Renewals

APIs & debugging

Customer success

Technical communication

Ferramentas

CRM systems

API tooling

Descrição da oferta de emprego

Extend is seeking a Technical Account Manager to own the post-sales journey for 40–50 mid-market and startup customers. You will blend technical fluency with commercial instincts to drive renewals and expansions, and guide customers through integrations and usage challenges.

You will lead weekly or biweekly check-ins with customer engineers and leaders, track adoption, and coordinate with engineering and support teams to resolve API issues and optimize integrations.