Senior AI Customer Success Leader – Adoption & ROI

Skan AI; Charlotte (NC); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Annual performance bonus

Equity

Comprehensive benefits package

Job summary

Skan AI, a pioneer in context engines for agentic AI, seeks a Customer Success Manager in the US. You will guide the full customer journey, drive satisfaction, revenue and profitability, and build trusted advisor relationships through deep product and process knowledge.

Your emphasis on value realization will help grow adoption and ensure long-term partnerships. In this role you’ll lead onboarding, implementation, training and ongoing support, report on key metrics, and collaborate across teams

Qualifications

• Bachelor’s degree in technology or management required.
• 8+ years in customer success, relationship management or consulting.
• Experience in business process design or intelligent automation.
• Industry knowledge in Digital Transformation initiatives.
• Leadership skills and ability to connect with customers.
• 4+ years in banking/financial services, insurance or healthcare client management.

Responsibilities

• Lead Program Management across onboarding, implementation, training and support.
• Apply value management methodologies to guide value discovery and delivery.
• Own ROI and business outcomes; report on NPS, CSAT, vendor metrics.
• Manage all aspects of project delivery including governance and risk.
• Develop product expertise in Skan technology and configuration.
• Collaborate with customer teams to tailor Skan solutions for adoption.
• Monitor adoption, license usage, renewals and revenue expansion.
• Coordinate with marketing, product and exec teams for sharing learnings.

Skills

Customer success

Relationship management

Leadership

Value delivery

Education

Bachelor’s Degree in technology or management

Job description

Skan AI, a pioneer in context engines for agentic AI, seeks a Customer Success Manager in the US. You will guide the full customer journey, drive satisfaction, revenue and profitability, and build trusted advisor relationships through deep product and process knowledge.

Your emphasis on value realization will help grow adoption and ensure long-term partnerships. In this role you’ll lead onboarding, implementation, training and ongoing support, report on key metrics, and collaborate across teams