Strategic Service Account Manager

Peak Technologies; Newark (NJ); Presencial; USD 65 000 - 95 000; Tempo integral

Resumo da oferta

Peak Technologies is seeking a Service Account Manager to maintain and cultivate client relationships, ensuring satisfaction with products and services. You will act as a liaison between clients and internal teams, driving retention and growth through consultative selling and effective issue resolution.

The role emphasizes understanding client needs, coordinating with sales, technical support, and operations, and delivering regular updates to management.

Qualificações

• Bachelor's degree in business administration, marketing, or related field, or equivalent work experience.
• Proven experience in customer service, account management, or sales, preferably in a technology or service-oriented industry.
• Proven experience in consultative selling and managed services.
• Proven experience with SOW and MSA management.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and time management skills.

Responsabilidades

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and objectives to effectively address requirements.
• Collaborate with internal teams, including sales, technical support, and operations, to ensure timely and satisfactory resolution of client issues.
• Proactively identify opportunities to upsell or cross-sell products and services to existing clients.
• Monitor client accounts, track usage, and analyze data to identify trends and opportunities for improvement.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Provide regular updates and reports to management regarding client interactions, feedback, and satisfaction levels.
• Stay informed about industry trends, competitor activities, and market developments.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.

Conhecimentos

Customer service

Account management

Consultative selling

SOW management

MSA management

CRM software

Communication skills

Interpersonal skills

Time management

Team collaboration

Formação académica

Bachelor's degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Peak Technologies is seeking a Service Account Manager to maintain and cultivate client relationships, ensuring satisfaction with products and services. You will act as a liaison between clients and internal teams, driving retention and growth through consultative selling and effective issue resolution.

The role emphasizes understanding client needs, coordinating with sales, technical support, and operations, and delivering regular updates to management.