Strategic TAM: Tech Guardian for Client Success

Red Cup IT, Inc.; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

A Managed Service Provider is seeking a Technical Account Manager (TAM) to bridge client business goals and technical execution. Responsibilities include auditing client environments, leading business reviews, and managing vendor relationships. Required skills include advanced knowledge of Microsoft 365, networking, and consultative selling. The role necessitates strong communication to translate technical details for business stakeholders. Candidates should have a bachelor's degree and at least 5 years in a senior technical role. This position is based in Los Angeles, California.

Qualifications

• 5+ years in a senior technical role (Tier 3 Tech or Team Lead).
• At least 1–2 years in a client-facing or advisory capacity.
• Certifications like CompTIA Network+/Security+, Microsoft 365 Certified: Administrator Expert.

Responsibilities

• Regularly auditing client environments against MSP's standards.
• Leading quarterly meetings to present health reports and risk assessments.
• Developing 1-3 year technology plans for clients.
• Identifying technical gaps and drafting initial scope of work.
• Managing complex technical issues not solvable by help desk.

Skills

Advanced knowledge of Microsoft 365

Virtualization knowledge (VMware/Hyper-V)

Networking skills (VLANs, Firewalls, VPNs)

Consultative selling

Public speaking

Empathy & Patience

Education

Bachelor's degree in IT, CS, or equivalent experience

Tools

ITGlue

Liongard

Hudu

Job description

A Managed Service Provider is seeking a Technical Account Manager (TAM) to bridge client business goals and technical execution. Responsibilities include auditing client environments, leading business reviews, and managing vendor relationships. Required skills include advanced knowledge of Microsoft 365, networking, and consultative selling. The role necessitates strong communication to translate technical details for business stakeholders. Candidates should have a bachelor's degree and at least 5 years in a senior technical role. This position is based in Los Angeles, California.