Strategic Technical Account Manager

Capillary Company; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Capillary seeks a Technical Account Manager for its North America Customer Success team. This senior, client-facing role sits at the intersection of technology, loyalty strategy, and relationship management.

You will be the primary operational and technical contact for clients, owning their satisfaction and program outcomes. Responsibilities include managing client relationships, coordinating across multiple internal teams, guiding technical issue resolution, and identifying growth opportunities

Qualifications

• Extensive experience as a Program Manager, Product Owner, Senior Project Manager, or Technical Account Manager within the technology industry.

Responsibilities

• Serve as the primary operational and technical contact for client stakeholders, owning day-to-day relationships.
• Coordinate across Operations, Engineering, and Incident Management to ensure seamless delivery.
• Lead triage and resolution of technical issues, guiding clients with best practices and clear communication.
• Identify growth opportunities and prepare estimates/proposals with internal teams.

Skills

Program Manager

Product Owner

Senior Project Manager

Technical Account Manager

Tools

Jira

Confluence

Job description

Capillary seeks a Technical Account Manager for its North America Customer Success team. This senior, client-facing role sits at the intersection of technology, loyalty strategy, and relationship management.

You will be the primary operational and technical contact for clients, owning their satisfaction and program outcomes. Responsibilities include managing client relationships, coordinating across multiple internal teams, guiding technical issue resolution, and identifying growth opportunities