Senior Technical Account Lead – SaaS & Loyalty

Capillary Company; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Capillary seeks an experienced Technical Account Manager to join the North America Customer Success team. You will be the primary operational and technical contact for clients, owning satisfaction, program outcomes, and long-term account health.

You will guide loyalty program implementations, coordinate across teams, and provide strategic recommendations to maximize value from Capillary's platform. Strong communication and stakeholder skills are essential.

Qualifications

• Experience leading enterprise SaaS client relationships and driving outcomes.
• Proven ability to manage stakeholders across levels and deliver measurable satisfaction.
• Technical fluency to guide platform implementations and customer success.
• Strong project leadership under pressure with clear written communication.

Responsibilities

• Own client relationships and drive satisfaction across operations, engineering, and incident management.
• Coordinate delivery timelines, milestones, and deliverables for successful implementations.
• Lead triage and resolution of technical issues with clear communication to clients.
• Provide strategic recommendations to optimize loyalty platform use and growth.

Skills

Program Management

Product Ownership

Account Management

Cross-functional Leadership

Communication

Tools

Jira

Confluence

Microsoft Office / Google Workspace

SaaS deployments

Job description

Capillary seeks an experienced Technical Account Manager to join the North America Customer Success team. You will be the primary operational and technical contact for clients, owning satisfaction, program outcomes, and long-term account health.

You will guide loyalty program implementations, coordinate across teams, and provide strategic recommendations to maximize value from Capillary's platform. Strong communication and stakeholder skills are essential.