Strategic Technical Account Manager — Client Success

Nice Ltd.; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

NiCE is seeking a Technical Account Manager (TAM) to act as a trusted advisor, balancing proactive and reactive post-implementation support for designated accounts. The TAM will maintain strategic relationships, drive service excellence, and ensure maximum value from NICE solutions across client business units.

You will be the primary interface between customers and NICE support, handling escalations, and guiding technical best practices.

Qualifications

• Excellent organizational and communication skills.
• Strong ability to use facts and data to influence decisions.
• Ability to prioritize and make appropriate decisions.
• Proven ability to meet deadlines and maintain quality standards.
• Excellent problem-solving skills and interpersonal skills.
• Ability to interact effectively with all levels of management and customers.

Responsibilities

• Act as the primary interface between customers and NICE support teams.
• Escalate and manage critical issues and requests.
• Mentor and coach engineers from a technical perspective.
• Lead RCA/best-practice sessions with customers and internal teams.
• Coordinate cross-functional efforts to ensure day-2 readiness and success.

Skills

Communication skills

Organizational skills

Data-driven decision making

Problem-solving

Stakeholder management

Mentoring

Time management

Job description

NiCE is seeking a Technical Account Manager (TAM) to act as a trusted advisor, balancing proactive and reactive post-implementation support for designated accounts. The TAM will maintain strategic relationships, drive service excellence, and ensure maximum value from NICE solutions across client business units.

You will be the primary interface between customers and NICE support, handling escalations, and guiding technical best practices.