Strategic Technical Account Manager — Integrations

Trustpilot; Denver (CO); Hybrid; USD 97,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k matching up to 4%

Vacation and holidays (20 days + 2+10)

Volunteer days

Job summary

Trustpilot is seeking a Technical Account Manager (TAM) to serve as the post-sales technical partner for our most complex, high-value customers in the US market. You will ensure smooth onboarding, integration success, and long-term stability by bridging Customer Success, Product, and Engineering.

You will optimize performance and adoption across your portfolio, driving customer satisfaction and renewals. You will work across onboarding, implementation, and ongoing technical support, while

Qualifications

• Experience in technical account management or SaaS support.
• Strong knowledge of APIs, REST, JSON, and XML.
• Excellent troubleshooting and communication skills.
• Customer-focused with the ability to balance technical and business needs.
• Experience partnering with enterprise clients and internal engineering teams.
• Proficient in Salesforce and ticketing systems.
• Understanding of digital advertising/ search marketing preferred.

Responsibilities

• Technical Onboarding & Implementation: Oversee or support technical setup, API integration, and configuration for assigned customers.
• Ongoing Technical Assistance: Serve as the primary technical contact post-launch, ensuring performance, uptime, and issue resolution.
• Adoption & Optimization: Partner with Customer Success Managers to monitor product usage and ensure customers fully leverage Trustpilot’s technical capabilities.
• Customer Advocacy: Represent customer technical needs to Product and Engineering teams; drive prioritization of key issues or improvements.
• Issue Management: Manage escalation paths and coordinate resolution of critical technical incidents.
• Documentation: Maintain technical records, integration details, and knowledge base articles for customer reference.
• Cross-Functional Collaboration: Work closely with Product, Support, and Success to ensure a cohesive customer experience.
• Feedback & Innovation: Surface recurring issues and improvement ideas to enhance platform reliability and customer outcomes

Skills

APIs

Web integrations

Troubleshooting

Enterprise clients

Communication

Analytics tools

Ticketing systems

Digital advertising knowledge

Tools

Salesforce

REST/JSON/XML

Analytics platforms

Job description

Trustpilot is seeking a Technical Account Manager (TAM) to serve as the post-sales technical partner for our most complex, high-value customers in the US market. You will ensure smooth onboarding, integration success, and long-term stability by bridging Customer Success, Product, and Engineering.

You will optimize performance and adoption across your portfolio, driving customer satisfaction and renewals. You will work across onboarding, implementation, and ongoing technical support, while