AMS Technical Group Expert

Hewlett Packard Co.; Alpharetta (GA); Sur place; USD 74 000 - 114 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Paid parental leave

Holidays

Flexible paid vacation

Résumé du poste

Hewlett Packard Co. seeks a senior professional to oversee critical technology areas and customer groups, delivering strategic account support and advanced technical proficiency. The role mentors others, designs support solutions, and strengthens relationships as a trusted adviser in service delivery and policy development.

Candidate will contribute to complex projects, apply industry knowledge, and lead cross-functional initiatives while developing Value Based Delivery plans for key accounts.

Qualifications

• Four-year or graduate degree in Computer Science, Information Systems, or related discipline.
• 8–10 years of work experience, preferably in HP products, customer base, or related fields.
• HP Indigo knowledge and S4/S5 & Web Expertise.
• ITIL Certifications preferred.

Responsabilités

• Oversees critical/high-risk technology areas and customer groups, aligning technical proficiency with business insight.
• Delivers strategic account support with advanced technical and operational capabilities.
• Evaluates support plans based on business indicators to align with service solutions.
• Cultivates relationships with complex, strategic accounts to drive growth.
• Acts as trusted advisor in service delivery for customers and the organization.

Connaissances

Customer Relationship Management

Technical Support

Operating Systems

Process Improvement

Field Service Management

Safety Standards

Electrical Engineering

Test Equipment

Digital Fluency

Customer Centricity

Formation

Bachelor's or Graduate Degree in CS/IS

Outils

S4/S5 & Web Expertise

HP Indigo knowledge

ITIL Certifications

Description du poste

**Description -**This role is responsible for overseeing critical technology areas and customer groups, providing strategic account support, and maintaining advanced technical proficiency and industry awareness. The role designs support solutions, fosters customer relationships, and acts as a trusted advisor in service delivery. The role contributes to complex projects, establishes policies, and mentors lower-level employees while building productive internal and external relationships. **Responsibilities** • Oversees multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions. • Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics. • Evaluates support plans based on business indicators and align them with the organization’s service solutions. • Cultivates and expands relationships with complex and strategic customer accounts, thereby nurturing growth. • Acts as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications. • Designs and executes support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management. • Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process. • Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area. • Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies. • Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees. **Education & Experience Recommended** Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence. 8-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.HP Indigo knowledge and S4/S5 & Web Expertise.**Preferred Certifications** • ITIL Certifications **Knowledge & Skills** • Automation • Chemistry • Commissioning • Customer Relationship Management • Customer Support • Electrical Engineering • Electromechanics • Electronics • Environment Health And Safety • Field Service Management • Hand Tools • Key Performance Indicators (KPIs) • Operating Systems • Preventive Maintenance • Process Improvement • Safety Standards • Technical Services • Technical Support • Technical Training • Test Equipment **Cross-Org Skills** • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity **Impact & Scope** Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. **Complexity** Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.**Salary**The pay range for this role is **$73,800** to **$113,650** USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including:* Health insurance* Dental insurance* Vision insurance* Long term/short term disability insurance* Employee assistance program* Flexible spending account* Life insurance* Generous time off policies, including;* 4-12 weeks fully paid parental leave based on tenure* 11 paid holidays* Additional flexible paid vacation and sick leave (US benefits overview)The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.**Disclaimer** This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.