Configuration Ops Lead: Tech Solutions & Client Delivery

HP; Idaho; On-site; USD 90,000 - 120,000; Full time

Job summary

HP is seeking a Configuration Operations Team Lead to manage a designated technology area or customer group with moderate risk and complexity. The role applies technical expertise to address issues, deliver HP solutions, and proactively identify opportunities for service revenue growth.

You will build senior client relationships, share knowledge, and resolve moderate scope problems independently while guiding escalation and delivery decisions on account plans.

Qualifications

• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field or an advanced degree with little or no work experience.

Responsibilities

• Utilizes technical knowledge to operate a designated technology area (e.g., server administration, technical security management, performance management) or customer group with moderate risk and complexity.
• Integrates technical acumen and business insight to formulate solutions for customers.
• Resolves the majority of technical incidents, within the designated technical area, independently, and collaborates with team members for resolution of more complex or cross-technology incidents.
• Provides solutions to preemptively address issues within the area of responsibility, recognizes potential escalations and proactively notifies management.
• Implements organization’s solutions to fulfill moderately complex customer requirements within the designated technical responsibility.
• Identifies potential supplementary services that could drive future service revenue growth.
• Offers technical consultation during discussions related to contract renewals and exerts influence over delivery decisions on assigned account plans.
• Builds and maintains strong relationships up to senior management level in assigned accounts.
• Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Skills

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

Education

Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence

Job description

HP is seeking a Configuration Operations Team Lead to manage a designated technology area or customer group with moderate risk and complexity. The role applies technical expertise to address issues, deliver HP solutions, and proactively identify opportunities for service revenue growth.

You will build senior client relationships, share knowledge, and resolve moderate scope problems independently while guiding escalation and delivery decisions on account plans.