Strategic Solutions & Ops Manager — Healthcare Tech

Caris Life Sciences; Washington; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid time off

401(k) match

Disability Insurance (LTD/STD)

Employee Assistance Program

Tuition Assistance

Job summary

Caris Life Sciences is seeking an Operational Solutions Manager to coordinate account priorities and drive proactive business solutions for hospital and laboratory customers in the assigned region.

Responsibilities include stakeholder engagement, relationship building, and high-quality service delivery, with emphasis on Salesforce tracking and cross-functional collaboration across sales and operations teams.

Qualifications

• Bachelor's degree in business, management, life sciences, or related field and/or 5+ years experience.
• Experience implementing business-solution initiatives and managing timelines.
• Strong interpersonal and relationship-building skills.
• Proficiency in CRM (Salesforce), reporting tools (Tableau) and MS Office.

Responsibilities

• Manage account priorities for proactive business solutions in assigned area.
• Identify hospital/lab decision makers and facilitate engagement.
• Communicate via phone, video, and email in a compliant manner.
• Collaborate with Senior Strategic Solutions Managers and sales teams.
• Ensure services are high quality and customer-focused.
• Maintain HIPAA compliance at all times.

Skills

CRM management

Project management

Communication

Team collaboration

Education

Bachelor's degree in business or life sciences

Tools

Salesforce

Tableau

MS Office Suite

Job description

Caris Life Sciences is seeking an Operational Solutions Manager to coordinate account priorities and drive proactive business solutions for hospital and laboratory customers in the assigned region.

Responsibilities include stakeholder engagement, relationship building, and high-quality service delivery, with emphasis on Salesforce tracking and cross-functional collaboration across sales and operations teams.