Operational Solutions Manager

Caris Life Sciences; Washington; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid time off

401(k) match

Disability Insurance (LTD/STD)

Employee Assistance Program

Tuition Assistance

Job summary

Caris Life Sciences is seeking an Operational Solutions Manager to coordinate account priorities and drive proactive business solutions for hospital and laboratory customers in the assigned region.

Responsibilities include stakeholder engagement, relationship building, and high-quality service delivery, with emphasis on Salesforce tracking and cross-functional collaboration across sales and operations teams.

Qualifications

• Bachelor's degree in business, management, life sciences, or related field and/or 5+ years experience.
• Experience implementing business-solution initiatives and managing timelines.
• Strong interpersonal and relationship-building skills.
• Proficiency in CRM (Salesforce), reporting tools (Tableau) and MS Office.

Responsibilities

• Manage account priorities for proactive business solutions in assigned area.
• Identify hospital/lab decision makers and facilitate engagement.
• Communicate via phone, video, and email in a compliant manner.
• Collaborate with Senior Strategic Solutions Managers and sales teams.
• Ensure services are high quality and customer-focused.
• Maintain HIPAA compliance at all times.

Skills

CRM management

Project management

Communication

Team collaboration

Education

Bachelor's degree in business or life sciences

Tools

Salesforce

Tableau

MS Office Suite

Job description

At Caris, we understand that cancer is an ugly word-a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care- we're changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: "What would I do if this patient were my mom?" That question drives everything we do. But our mission doesn't stop with cancer. We’re pushing the frontiers of medicine and leading a revolution in healthcare-driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Operational Solutions Manager is responsible for effectively navigating and managing account priorities for proactive business solutions and achieving the right to do business with hospital and laboratory accounts within the assigned area.

Job Responsibilities

Establish the complete vendor relationship and establish the entity's requirements and best practices for doing business in assigned area. Identify Lab decision makers and use effective approaches to facilitate engagement. Effectively communicate by phone, virtual meeting and email to appropriately communicate and educate in a compliant manner. Collaborate and effectively communicate with Senior Strategic Solutions Managers at all times, sales team and others throughout the organization as required. Ensure that all services delivered in assigned area are high quality and delivered in an excellent customer-focused manner. Respond in a prompt and timely manner to all customer-related inquiries and opportunities. Serve as a subject matter expert in various hospital administration and laboratory-related areas of focus. Strong attention to detail & effective organizational skills, with emphasis on Salesforce tracking and other deliverables. Reliably meet and exceed deliverables as assigned and other established team goals and initiatives within timelines set by management. Maintain open communication with direct leadership and other internal leaders to review progress, strategic challenges, and opportunities across assigned area. Maintain and grow "core" knowledge of Caris offerings, competitive landscape, and hospital/laboratory administration issues. Maintain all assigned company assets including laptop computer, iPhone, etc. Submit all necessary paperwork, business plans, reports and expenses as required, accurately and in a timely manner. Perform ancillary projects or other related duties as assigned. Must maintain HIPAA and other compliance guidelines at all times.

Required Qualifications

Bachelor's degree in business, management, life sciences, or related field and/or a minimum of 5 years of equivalent experience. Demonstrated experience in effectively implementing business-solution related initiatives, managing challenging situations and problem solving. Must be able to utilize critical thinking skills and exhibit problem-solving skills. Demonstrated experience in managing timelines, projects, documentation and tracking progress, and resolving conflicts. Ability to efficiently multi-task and manage multiple projects and work in a fast-paced, deadline-driven, matrixed environment. Possesses strong interpersonal skills (both written and verbal). Must possess skills in building and maintaining strong, trusting relationships with clients, internal sales teams and other cross-functional departments. Proficient in CRM systems (i.e., Salesforce), reporting tools (i.e., Tableau), and Microsoft Office Suite. Team player and people management skills.

Preferred Qualifications

Experience in Oncology. Familiarity with hospital systems and pathology networks. Established relationships in hospital, laboratory, and pathology space.

Physical Demands

Must be able to sit and/or stand for long periods and lift routine office supplies.

Required Training

All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Description of Benefits

• Highly competitive and inclusive medical, dental and vision coverage options
• Health Savings Account for medical expenses and dependent care expenses
• Flexible Spending Account to pay for certain out-of-pocket expenses
• Paid time off, including: vacation, sick time and holidays
• 401k match and Financial Planning tools
• LTD and STD insurance coverages, as well as voluntary benefit options
• Employee Assistance Program
• Pet Insurance
• Legal Assistance
• Tuition Assistance

Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Caris Life Sciences is a leading innovator in molecular science and artificial intelligence focused on fulfilling the promise of precision medicine through quality and innovation. Caris is committed to quality and excellence at our state-of-the-art laboratories.

Learn more about our tissue lab and the advanced technologies that are helping improve the lives of cancer patients.