Strategic Solutions Consultant - AI Ops & Digital Transformation

PagerDuty; Baton Rouge (LA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Flexible work arrangements

Equity

ESPP

Retirement plan

Paid vacations and holidays

Wellness days

Job summary

PagerDuty, Inc. is seeking a Principal Solutions Consultant to join our customer-focused team in the US. You will be a key strategic leader and the technical face of PagerDuty across the US region, partnering with CTOs, CIOs, and VP Engineering to redefine digital operations and resilience.

You will evangelize the PagerDuty Operations Cloud, mentor high-performing technical sales teams, and act as a trusted advisor on AIOps, SRE maturity, and cloud migration to drive customer outcomes.

Qualifications

• 15+ years of experience in technical leadership, solutions architecture, or product management within SaaS/DevOps/Cloud infrastructure.
• Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises.
• Proven ability to support and influence sales cycles with a solid grasp of sales processes.
• Exceptional public speaking and written communication skills.
• Ability to travel across the US and occasionally overseas.

Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
• Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.
• Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap.
• Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities across the US.
• Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.
• Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.

Skills

C-level engagement

Sales enablement

Public speaking

Written communication

Travel willingness

Technical leadership

Incident Management

SRE

AIOps

Cloud Native

ITSM/ITIL

Cybersecurity Incident Response

Job description

PagerDuty, Inc. is seeking a Principal Solutions Consultant to join our customer-focused team in the US. You will be a key strategic leader and the technical face of PagerDuty across the US region, partnering with CTOs, CIOs, and VP Engineering to redefine digital operations and resilience.

You will evangelize the PagerDuty Operations Cloud, mentor high-performing technical sales teams, and act as a trusted advisor on AIOps, SRE maturity, and cloud migration to drive customer outcomes.