Strategic Solutions Architect for Enterprise CX

Talkdesk; United States; Remote; USD 136,000 - 204,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Equity incentives

Job summary

Talkdesk is seeking a Senior Solution Architect to design and implement complex software solutions for enterprise clients. You will lead discovery, architect CX/CCaaS solutions and collaborate with product, implementation and sales teams to align on SOWs and roadmaps.

You will mentor junior architects, communicate across disciplines, and drive improvements while staying current with Talkdesk offerings in a fast-paced startup environment.

Qualifications

• 3-5 years in Professional Services or Consulting or 5 years IT PM in SaaS.
• Experience with CX, CCaaS, and/or UCaaS solutions.
• Software implementation or coding experience is a plus.
• Familiar with creating and managing Web Services (REST/SOAP/WSDL).
• Proven track record delivering IT projects for enterprise companies.
• Strong consulting approach and ability to explain technical concepts.

Responsibilities

• Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements.
• Engage with clients to architect solutions that meet needs with best-practice recommendations.
• Create accurate Statements of Work and proposed solutions covering deliverables, schedules, and pricing.
• Partner with product, implementation and sales to identify issues and improve SOWs.
• Gain deep product knowledge and place new features on the roadmap.
• Translate client requirements to internal stakeholders ensuring alignment with Talkdesk offerings.
• Help build department methodology and tools to improve quality and efficiency.

Skills

Consulting experience

CX/CCaaS/UCaaS knowledge

Stakeholder communication

Technical mentorship

Salesforce CRM experience

Tools

REST Web Services

SOAP Web Services

WSDL

Job description

Talkdesk is seeking a Senior Solution Architect to design and implement complex software solutions for enterprise clients. You will lead discovery, architect CX/CCaaS solutions and collaborate with product, implementation and sales teams to align on SOWs and roadmaps.

You will mentor junior architects, communicate across disciplines, and drive improvements while staying current with Talkdesk offerings in a fast-paced startup environment.