Senior CXA & CCaaS Solutions Consultant

Talkdesk2; United States; Remote; USD 117,000 - 178,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid Time Off

Paid Holidays

Job summary

Talkdesk is seeking a Senior Solution Consultant within Professional Services to lead strategic CXA and CCaaS implementations, aligning with customers' strategic objectives and ensuring excellence across the Customer Journey.

You will guide internal teams, partners, and customers through implementation, ensuring technical alignment, adopting best practices, and driving long-term CXA success across multiple accounts.

Qualifications

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript
• Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems
• Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• Highly organized self-starter that seeks challenging opportunities
• Ability to work cross-functionally in a fast-paced environment
• Fluency in written and spoken English

Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices
• Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success
• Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations
• Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs
• Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality
• Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success

Skills

JavaScript

Python

TypeScript

REST APIs

Webhooks

SDKs

AI toolchains

English fluency

Education

Bachelor's degree in a technical field

Tools

Salesforce

Zendesk

Visio

Lucidchart

Job description

Talkdesk is seeking a Senior Solution Consultant within Professional Services to lead strategic CXA and CCaaS implementations, aligning with customers' strategic objectives and ensuring excellence across the Customer Journey.

You will guide internal teams, partners, and customers through implementation, ensuring technical alignment, adopting best practices, and driving long-term CXA success across multiple accounts.