Senior CXA/CCaaS Solutions Lead

Talkdesk; United States; Remote; USD 123,000 - 205,000; Full time

Benefits offered by this job

Health, dental, vision and disability"

Uncapped paid time off

14 paid holidays

Equity incentives optional

Job summary

Talkdesk is seeking a Senior Solutions Consultant to join the Professional Services organization in the United States. The role focuses on delivering white-glove implementations of CXA and CCaaS solutions that align with customer objectives and support excellence across the customer journey.

You will lead strategic implementations, collaborate with internal teams, and drive post-implementation adoption while serving as a trusted advisor to executives on CXA strategy and success.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 3+ years in Professional Services, Consulting, or IT/Software Development with AI/automation focus.
• Strong programming in JavaScript, Python, or TypeScript.
• Experience with REST APIs, webhooks, and SDKs for integrations.
• Knowledge of foundation models, RAG, LLM orchestration, and AI toolchains.
• Consultative communicator who can explain technical concepts to diverse audiences.
• Client management experience preferred.
• Fluent written and spoken English.

Responsibilities

• Lead strategic implementations of CXA and CCaaS for new and existing customers.
• Provide guidance and hands-on support during implementations to ensure alignment and success.
• Drive post-implementation adoption with strategic guidance and best practices.
• Collaborate with Product and Support to address feature requests and issues.
• Develop CXA templates, playbooks, and deployment best practices.
• Act as trusted advisor to executives, guiding CXA strategy long-term.

Skills

JavaScript

Python

TypeScript

REST APIs

AI/ML

Education

Bachelor's degree in a technical field

Tools

Salesforce

Zendesk

Visio

Lucidchart

Job description

Talkdesk is seeking a Senior Solutions Consultant to join the Professional Services organization in the United States. The role focuses on delivering white-glove implementations of CXA and CCaaS solutions that align with customer objectives and support excellence across the customer journey.

You will lead strategic implementations, collaborate with internal teams, and drive post-implementation adoption while serving as a trusted advisor to executives on CXA strategy and success.