Senior Enterprise CX Leader — Strategic Tech Enablement

Talkdesk; United States; On-site; USD 78,000 - 147,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

Talkdesk is seeking a Senior CX Manager to act as a senior technical advisor and strategic partner to our largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing technical initiatives, and ensuring long‑term customer success through enablement and change management.

You will bridge customer stakeholders and Talkdesk teams to align on objectives and product utilization.

Qualifications

• 7–10+ years of enterprise SaaS/CRM or IT project management experience.
• Strong technical acumen with APIs and cloud platforms.
• Executive-level communication and stakeholder management.
• Willingness to travel up to 25–30%.

Responsibilities

• Serve as primary senior technical point of contact for enterprise accounts.
• Lead onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap with project managers and internal teams.
• Own end-to-end management of technical initiatives and risk mitigation actions.

Job description

Talkdesk is seeking a Senior CX Manager to act as a senior technical advisor and strategic partner to our largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing technical initiatives, and ensuring long‑term customer success through enablement and change management.

You will bridge customer stakeholders and Talkdesk teams to align on objectives and product utilization.