Senior Enterprise CX Leader & Enablement

Talkdesk, Inc.; Northern (KY); Hybrid; USD 78,000 - 147,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

Talkdesk, Inc. is seeking a Senior CX Manager to serve as a senior technical advisor and strategic partner to our largest and most complex customers.

You will lead advanced product adoption, oversee complex initiatives, and drive long-term customer success through strategic enablement and change management. As the bridge between customer stakeholders and internal teams, you will ensure alignment on business objectives, manage CRM relationships, and help deliver measurable ROI.

Qualifications

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Strong technical acumen with experience in APIs and CRM systems like Salesforce.
• Executive-level communication skills with the ability to influence senior stakeholders.

Responsibilities

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap with customer and internal teams.
• Own end-to-end management of technical initiatives, including issue tracking and risk mitigation.
• Support renewals and expansion by aligning technical value with business outcomes.

Skills

APIs

CRM systems (Salesforce)

Executive communication

Stakeholder management

Project coordination

Analytical skills

Job description

Talkdesk, Inc. is seeking a Senior CX Manager to serve as a senior technical advisor and strategic partner to our largest and most complex customers.

You will lead advanced product adoption, oversee complex initiatives, and drive long-term customer success through strategic enablement and change management. As the bridge between customer stakeholders and internal teams, you will ensure alignment on business objectives, manage CRM relationships, and help deliver measurable ROI.