Senior CXA & CCaaS Solutions Consultant

Talkdesk

United States

Remoto

USD 117.000 - 178.000

Tempo pieno

5 giorni fa

Candidati tra i primi

Generatore di candidature

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Vantaggi offerti da questo lavoro

Health Insurance

Paid Time Off

Paid Holidays

Paid Sick Leave

Descrizione del lavoro

Talkdesk is seeking a Senior Solution Consultant in its Professional Services (PS) organization to drive CXA and CCaaS implementations that align with client objectives and deliver exceptional outcomes across the customer journey.

You will lead strategic deployments, mentor internal teams, and partner with executives to shape long-term CXA strategies. Strong technical communication and collaboration are essential to success in this role.

Competenze

Bachelor's degree in a technical field or significant professional experience in a technical role.
3+ years in Professional Services, Consulting, or IT/Software Development in a SaaS environment.
Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.
Experience with REST APIs, webhooks, and SDKs to build integrations.
Knowledge of foundation models, RAG, and AI toolchains.

Mansioni

Lead strategic implementations of CXA and CCaaS solutions with new and existing customers.
Provide guidance to internal teams, partners, and customers during implementations.
Drive post-implementation success and customer adoption with best practices.