Strategic SMB Customer Success Manager

Gearset Limited; United States; Híbrido; USD 73.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous personal development budget 1

Top end hardware provided

Long Term Incentive Plan

Free lunch in the office

25 days holiday plus bank holidays (+5

Company Pension Plan (matching up to 5

Bupa health care

Enhanced family leave (26 weeks)

Descripción de la vacante

Gearset is seeking a Customer Success Manager - SMB in Cambridge to serve as a trusted advisor, helping a broad portfolio reach its technical goals and unlock ongoing value from the Salesforce DevOps platform.

You will own opportunities to expand usage, protect retention, and increase product adoption, while partnering with Account Managers to surface commercial wins and deliver measurable outcomes.

Formación

• You have some experience working in a B2B customer-facing role such as Customer Success, Account Management, or Sales.
• You're commercially curious and enjoy discovering opportunities to grow customer relationships.
• You're confident speaking with customers and leading discovery conversations to understand goals and challenges.

Responsabilidades

• Build strong relationships with a broad portfolio of customers, developing an understanding of what success looks like for them.
• Identify and create expansion opportunities by uncovering new use cases, teams, or products that can increase value.
• Maintain strong retention across your portfolio by identifying risks early and proactively helping customers resolve challenges.
• Confidently lead customer conversations including discovery calls, product discussions, and success reviews.

Descripción del empleo

Gearset is seeking a Customer Success Manager - SMB in Cambridge to serve as a trusted advisor, helping a broad portfolio reach its technical goals and unlock ongoing value from the Salesforce DevOps platform.

You will own opportunities to expand usage, protect retention, and increase product adoption, while partnering with Account Managers to surface commercial wins and deliver measurable outcomes.