Mid-Market CSM — Growth, Renewal & Impact
Gearset
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Avantages offerts par ce poste
Résumé du poste
Gearset is seeking a Mid-Market Customer Success Manager who will own a portfolio of 80–100 customers, focusing on retention and growth. You’ll collaborate with Account Managers and cross‑functional teams to understand goals, drive renewals, and spot expansion opportunities.
Training will grow your Salesforce DevOps knowledge, and you’ll work with US customers across time zones in a supportive, learning‑driven culture.
Qualifications
- Experience in Customer Success or Account Management with retention and growth focus.
- Able to learn technical concepts and explain them to varied audiences.
- Identify risks and opportunities and drive practical actions.
- Excellent relationship-building across technical users and senior stakeholders.
- Organised and detail oriented with portfolio management.
Responsabilités
- Manage renewal outcomes and support retention across a portfolio.
- Build trusted relationships with day-to-day users and senior stakeholders.
- Collaborate with Account Managers to identify and qualify opportunities.
- Use product usage data and signals to understand value and drive action.
- Represent customers internally to feed back improvements.
- Develop knowledge of Salesforce DevOps to discuss with technical teams.
- Own a portfolio of 80–100 customers.
Connaissances
Outils
Description du poste
Gearset is seeking a Mid-Market Customer Success Manager who will own a portfolio of 80–100 customers, focusing on retention and growth. You’ll collaborate with Account Managers and cross‑functional teams to understand goals, drive renewals, and spot expansion opportunities.
Training will grow your Salesforce DevOps knowledge, and you’ll work with US customers across time zones in a supportive, learning‑driven culture.
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