Strategic Customer Success Manager — Adoption & Growth

Seismic; San Diego (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Seismic is seeking a Customer Success Manager to drive product adoption and ensure client retention. The successful candidate will establish regular communication with clients, conduct business reviews, and track success metrics. The role involves fostering trusted partnerships with stakeholders and executing strategies for upselling and cross-selling.

A Bachelor’s degree and strong customer-facing skills are essential. Candidates should have experience in relationship building and problem-solving, with familiarity with Salesforce and Gainsight a plus. This is an opportunity to impact client success significantly.

Qualifications

• Proven ability to initiate and manage relationships with customers of all levels.
• Experience in driving customer transformation programs.
• Advanced proficiency with Microsoft Office Suite.

Responsibilities

• Drive the successful adoption of multiple use cases across the organization.
• Form strategic relationships with key stakeholders.
• Conduct regular business review meetings with key accounts.
• Act as the voice of the customer for product enhancements.
• Manage the customer contract renewal process.

Skills

Customer-facing experience

Excellent communication skills

Presentation skills

Problem-solving skills

Ability to build relationships

Prioritization skills

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office Suite

Salesforce

Gainsight

Job description

Seismic is seeking a Customer Success Manager to drive product adoption and ensure client retention. The successful candidate will establish regular communication with clients, conduct business reviews, and track success metrics. The role involves fostering trusted partnerships with stakeholders and executing strategies for upselling and cross-selling.

A Bachelor’s degree and strong customer-facing skills are essential. Candidates should have experience in relationship building and problem-solving, with familiarity with Salesforce and Gainsight a plus. This is an opportunity to impact client success significantly.