Remote SMB Customer Success Leader (Upsell & Renewal)

Reputation; Northern (KY); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Medical and dental coverage

401k plan

Job summary

Reputation is seeking a Customer Success Specialist for the SMB segment. This remote role supports a portfolio of roughly 160 small to midsize accounts, driving onboarding, adoption, growth, and renewals while aligning product value with customer goals.

You’ll analyze usage data, manage expectations, and collaborate with Sales, Product, Support, and Data Science to maximize retention and expansion opportunities in a fast-growing enterprise software environment.

Qualifications

• 1–2 years of experience in Customer Success, Sales, or related roles.
• Ability to align customer objectives with products and services.
• Strong problem-solving and analytical skills.

Responsibilities

• Manage a high-volume portfolio of SMB accounts (avg ~160) across onboarding, adoption, growth, renewals.
• Build relationships with customer sponsors and stakeholders to drive value and retention.
• Identify churn risks, adoption gaps, and upsell opportunities using data and insights.
• Collaborate with Sales, Product, Support, and Data Science to optimize customer outcomes.

Skills

Customer success

B2B sales

Data analysis

Excel

PowerPoint

Prioritization

Education

Bachelor’s degree

Tools

Salesforce

Job description

Reputation is seeking a Customer Success Specialist for the SMB segment. This remote role supports a portfolio of roughly 160 small to midsize accounts, driving onboarding, adoption, growth, and renewals while aligning product value with customer goals.

You’ll analyze usage data, manage expectations, and collaborate with Sales, Product, Support, and Data Science to maximize retention and expansion opportunities in a fast-growing enterprise software environment.