Strategic Services Operations Lead

World-Wide-Technology; United States; Remote; USD 84,000 - 105,000; Full time

Benefits offered by this job

Health and Wellbeing: Health (Medical)

401k Plan with Company Matching

Paid Time Off

Additional Perks: Voluntary programs

Job summary

World Wide Technology (WWT) is seeking a Services Operations Lead to support our Financial Services customers. WWT's services are focused on leading edge technologies and related Services from Sales through Delivery, requiring close collaboration with Account Leadership, Sales, Contract Management, Finance, Project Coordinators and Delivery Leads.

The role demands 1–3+ years of management experience, experience in a Management Consulting/IT Services organization, and strong leadership and

Qualifications

• 1-3+ years of management experience
• 3-5 total years of overall professional experience
• Experience working inside of a Management Consulting/IT Services Organization
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Detailed understanding of Global Leadership goals & initiatives
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Self-directed, with the ability to adapt to change and competing demands
• Experience with Agile processes, e.g., Kanban board-driven development projects
• Strong business acumen & interpersonal skills; ability to negotiate with business partners

Responsibilities

• Lead business operations for Services from Sales through Delivery
• Partner closely with Account Leadership, Sales, Contract Management, Finance, Project Coordinators and Delivery Leads
• Develop and manage account processes and procedures around opportunity management, solution pricing, contract management, financial management , and resource management in an effort to consolidate and standardize core account activities
• Assist Sales and Delivery leads to ensure consistent and timely application of Services operations processes
• Prepare materials for weekly, monthly, and quarterly Services portfolio reviews
• Assist with overall account operations as needed

Skills

Leadership

Management experience

Communication

Agile processes

Job description

World Wide Technology (WWT) is seeking a Services Operations Lead to support our Financial Services customers. WWT's services are focused on leading edge technologies and related Services from Sales through Delivery, requiring close collaboration with Account Leadership, Sales, Contract Management, Finance, Project Coordinators and Delivery Leads.

The role demands 1–3+ years of management experience, experience in a Management Consulting/IT Services organization, and strong leadership and