ServiceNow Architect

Hearst Communications, Inc.

Dallas (TX)

On-site

USD 140,000 - 190,000

Full time

3 days ago

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Job summary

Homecare Homebase in Dallas, TX, seeks an experienced ServiceNow Platform Architect to lead platform strategy and governance for a nationwide healthcare software environment. You will document architecture, analyze impacts of new requirements, and ensure solutions align with business goals.

You will guide the Platform Support Team, implement best practices, manage integrations via REST/JDBC/GraphQL, and stay current with ServiceNow releases and features such as Virtual Agent and UI Builder.

Qualifications

Bachelor degree in Computer Science, Engineering, Math or related field
Candidates with relevant certifications are preferred, including Certified System Administrator, Certified Application Developer, CIS – IT Service Management, CIS – Customer Service Management, CIS – Project Portfolio Management

Responsibilities

Creates and maintains a detailed view of existing architecture
Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
Leads the Platform Support Team in implementation of technical good practices, policies and procedures
Provides architectural controls and analysis of impacts for new requirements
Identifies opportunities to combine similar solution needs
Provides leadership and participates in implementing new requirements on the ServiceNow platform
Contributes to governance processes
Stays current on ServiceNow products and applicable integrated technologies

Skills

Enterprise Security & Architecture

IT Service Management

ServiceNow Advanced Administration

ServiceNow Application Development

Performance Analytics & Dashboarding

Scoped Application Development

Integrations: REST/JDBC/GraphQL

Strong communication skills

Experience with ServiceNow features (V

Education

Bachelor's Degree in CS/Engineering/Math

Relevant certifications (CSA, CAD, CIS-ITSM, CIS-CSM, CIS-PPM)

Job description

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring technologists that want to make a difference.

ServiceNow Platform Architect

The ServiceNow Platform Architect is a technical leader who provides consultative leadership to the Platform Support Team, assures platform alignment to business strategy, and governance decisions. The Architect documents the platform, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions. Overall, the ServiceNow Platform Architect has strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform, and possesses advanced ServiceNow knowledge and skill.

Essential Duties and Responsibilities

Responsibilities for the ServiceNow Platform Architectcan vary, but includes:

Creates and maintains a detailed view of existing architecture
Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
Leads the Platform Support Team in implementation of technical good practices, policies and procedures
Provides architectural controls and analysis of impacts for new requirements
Identifies opportunities to combine similar solution needs
Provides leadership and participates in implementing new requirements on the ServiceNow platform
Contributes to governance processes
Stays current on ServiceNow products and applicable integrated technologies

Required Skills

Enterprise Security and Architecture
Enterprise and/or IT Service Management
ServiceNow Advanced System Administration
ServiceNow Application Development
Performance Analytics and dashboarding
Scoped Application development and Workspaces
Integrations via REST, JDBC, GraphQL using Integration Hub and flow designer
Strong communication skills that include the ability to write clearly and concisely
Experience with modern ServiceNow features (Virtual Agent, Now Assist, Mobile Development, UI Builder, AWA, etc.)

Experience

3+ years overall experience as a ServiceNow Platform Architect
Experience with database design schemas and data modeling
Requirements-gathering experience
Strong ability to alignand document business process and requirements with a technical implementation
Experience with middleware and discovery technologies

Direct experience implementing the following:

Strategic Portfolio Management - Project and Demand Management
IT Operations Management (Discovery, Event, Service Mapping)
Customer Service Management

Education / Certification / Training

Bachelor degree in Computer Science, Engineering, Math or related (equivalent experience considered)
Candidates with relevant certifications are preferred, including but not limited to the following:
- Certified System Administrator
- Certified Application Developer
- CIS – IT Service Management
- CIS – Customer Service Management
- CIS – Project Portfolio Management

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.

Job Info