ServiceNow Platform Architect — Lead Enterprise Solutions

Hearst Communications, Inc.; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Homecare Homebase in Dallas, TX, seeks an experienced ServiceNow Platform Architect to lead platform strategy and governance for a nationwide healthcare software environment. You will document architecture, analyze impacts of new requirements, and ensure solutions align with business goals.

You will guide the Platform Support Team, implement best practices, manage integrations via REST/JDBC/GraphQL, and stay current with ServiceNow releases and features such as Virtual Agent and UI Builder.

Qualifications

• Bachelor degree in Computer Science, Engineering, Math or related field
• Candidates with relevant certifications are preferred, including Certified System Administrator, Certified Application Developer, CIS – IT Service Management, CIS – Customer Service Management, CIS – Project Portfolio Management

Responsibilities

• Creates and maintains a detailed view of existing architecture
• Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Leads the Platform Support Team in implementation of technical good practices, policies and procedures
• Provides architectural controls and analysis of impacts for new requirements
• Identifies opportunities to combine similar solution needs
• Provides leadership and participates in implementing new requirements on the ServiceNow platform
• Contributes to governance processes
• Stays current on ServiceNow products and applicable integrated technologies

Skills

Enterprise Security & Architecture

IT Service Management

ServiceNow Advanced Administration

ServiceNow Application Development

Performance Analytics & Dashboarding

Scoped Application Development

Integrations: REST/JDBC/GraphQL

Strong communication skills

Experience with ServiceNow features (V

Education

Bachelor's Degree in CS/Engineering/Math

Relevant certifications (CSA, CAD, CIS-ITSM, CIS-CSM, CIS-PPM)

Job description

Homecare Homebase in Dallas, TX, seeks an experienced ServiceNow Platform Architect to lead platform strategy and governance for a nationwide healthcare software environment. You will document architecture, analyze impacts of new requirements, and ensure solutions align with business goals.

You will guide the Platform Support Team, implement best practices, manage integrations via REST/JDBC/GraphQL, and stay current with ServiceNow releases and features such as Virtual Agent and UI Builder.