ServiceNow Architect

Hearst Health; Dallas (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Hearst Health is seeking a ServiceNow Platform Architect to lead architectural efforts across ITSM, ITOM and common ServiceNow modules. You will guide platform governance, align technology with business strategy, and oversee integrations and platform controls.

The role requires hands-on architecture leadership, strong communication, and deep ServiceNow expertise, including modern features and middleware integrations.

Qualifications

• 3+ years of experience as a ServiceNow Platform Architect.
• Strong knowledge of ServiceNow modules (ITSM, ITOM, CSM, HR) and APIs.
• Experience with REST, JDBC, GraphQL integrations using Integration Hub and Flow Designer.
• Bachelor's degree in Computer Science, Engineering, Math, or related field; relevant certifications preferred.

Responsibilities

• Creates and maintains a detailed view of existing architecture.
• Aligns ServiceNow platform capabilities to business strategy and roadmap.
• Leads Platform Support Team in implementing best practices, policies and procedures.
• Provides architectural controls and analysis of impacts for new requirements.
• Identifies opportunities to consolidate similar solution needs.
• Contributes to governance processes and standards.
• Stays current on ServiceNow products and integrated technologies.

Skills

Enterprise Security

IT Service Management

ServiceNow Admin

ServiceNow App Development

Scripting: JavaScript

Web Services

HTML

CSS

TSQL

AngularJS

Performance Analytics

Dashboarding

Integration Hub

Flow Designer

REST Integrations

JDBC

GraphQL

Middleware & Discovery

Written Communication

Now Assist/Mobile/UI Builder

Education

Bachelor's degree in Computer Science/Engineering/Math

Tools

ServiceNow Platform

Integration Hub

Flow Designer

Job description

JOB DESCRIPTION

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

About Us

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

ServiceNow Platform Architect

The ServiceNow Platform Architect is a technical leader who provides consultative leadership to the Platform Support Team, assures platform alignment to business strategy, and governance decisions. The Architect documents the platform, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions. Overall, the ServiceNow Platform Architect has strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform, and possesses advanced ServiceNow knowledge and skill.

Essential Duties And Responsibilities

Responsibilities for the ServiceNow Platform Architect can vary, but includes:

• Creates and maintains a detailed view of existing architecture


• Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap


• Leads the Platform Support Team in implementation of technical good practices, policies and procedures


• Provides architectural controls and analysis of impacts for new requirements


• Identifies opportunities to combine similar solution needs


• Provides leadership and participates in implementing new requirements on the ServiceNow platform


• Contributes to governance processes


• Stays current on ServiceNow products and applicable integrated technologies

Required Skills

• Enterprise Security and Architecture


• Enterprise and/or IT Service Management


• ServiceNow Advanced System Administration


• ServiceNow Application Development


• Scripting – JavaScript – Web Services – HTML – CSS – TSQL – AngularJS


• Performance Analytics and dashboarding


• Scoped Application development and Workspaces


• Integrations via REST, JDBC, GraphQL using Integration Hub and flow designer


• Strong communication skills that include the ability to write clearly and concisely


• Experience with modern ServiceNow features (Virtual Agent, Now Assist, Mobile Development, UI Builder, AWA, etc.)

Experience

• 3+ years overall experience as a ServiceNow Platform Architect


• Experience with database design schemas and data modeling


• Requirements-gathering experience


• Strong ability to align and document business process and requirements with a technical implementation


• Experience with middleware and discovery technologies


• Direct experience implementing the following:




• IT Service Management (Incident, Problem, Change, Service Catalog)


• Strategic Portfolio Management - Project and Demand Management


• IT Operations Management (Discovery, Event, Service Mapping)


• Customer Service Management

Education / Certification / Training

• Bachelor degree in Computer Science, Engineering, Math or related (equivalent experience considered)


• Candidates with relevant certifications are preferred, including but not limited to the following:




• Certified System Administrator


• Certified Application Developer


• CIS – IT Service Management


• CIS – Customer Service Management


• CIS – Project Portfolio Management

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.