ServiceNow Architect

Homecare Homebase; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Homecare Homebase seeks a ServiceNow Platform Architect to provide technical leadership to the Platform Support Team, ensuring the platform stays aligned with business strategy and governance requirements. You will document the platform, analyze impacts of new requirements, and enforce proper technical solutions across the delivery of business solutions.

With strong ServiceNow knowledge, you will lead architecture, drive best practices, and stay current on evolving ServiceNow products and

Qualifications

• Bachelor degree in Computer Science, Engineering, Math or related field (equivalent experience considered).
• Candidates with relevant certifications preferred (e.g., Certified System Administrator, Certified Application Developer, CIS – IT Service Management, CIS – Customer Service Management).
• 3+ years experience as a ServiceNow Platform Architect; experience with data modeling and requirements gathering.

Responsibilities

• Creates and maintains a detailed view of existing architecture.
• Aligns ServiceNow platform capabilities to business strategy and roadmap.
• Leads Platform Support Team in implementing technical good practices and procedures.
• Provides architectural controls and analyzes impacts for new requirements.
• Identifies opportunities to consolidate similar solution needs.
• Leads and participates in implementing new requirements on the ServiceNow platform.
• Contributes to governance processes.
• Stays current on ServiceNow products and integrated technologies.

Skills

Enterprise Security

IT Service Management

ServiceNow Admin

ServiceNow Development

Communication

Education

Bachelor's degree in CS/Engineering/Math

Tools

ServiceNow Platform

Job description

The ServiceNow Platform Architect is a technical leader who provides consultative leadership to the Platform Support Team, assures platform alignment to business strategy, and governance decisions. The Architect documents the platform, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions. Overall, the ServiceNow Platform Architect has strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform, and possesses advanced ServiceNow knowledge and skill.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities for the Technology Operations Platform Architect can vary, but should include:

• Creates and maintains a detailed view of existing architecture
• Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Leads the Platform Support Team in implementation of technical good practices, policies and procedures
• Provides architectural controls and analysis of impacts for new requirements
• Identifies opportunities to combine similar solution needs
• Provides leadership and participates in implementing new requirements on the ServiceNow platform
• Contributes to governance processes
• Stays current on ServiceNow products and applicable integrated technologies

REQUIRED SKILLS:

• Enterprise Security and Architecture
• Enterprise and/or IT Service Management
• ServiceNow Advanced System Administration
• ServiceNow Application Development
• Strong communication skills that include the ability to write clearly and concisely

EXPERIENCE

• 3+ years overall experience as a ServiceNow Platform Architect
• Experience with database design schemas and data modeling
• Strong requirements-gathering experience
• Strong ability to align business process and requirements with a technical implementation
• Experience with middleware and discovery technologies
• Direct experience implementing the following:
• ITSM Service Portal
• IT Operations Management {Discovery, Event, Service Mapping}
• Customer Service Management

Education / Certification / Training

• Bachelor degree in Computer Science, Engineering, Math or related (equivalent experience considered)
• Candidates with relevant certifications are preferred, including but not limited to the following:
• Certified System Administrator
• Certified Application Developer
• CIS – IT Service Management
• CIS – Customer Service Management

About Us

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring technologists that want to make a difference.