Strategic Service Solutions Leader

Graybar; Diamond Bar (CA); On-site; USD 84,000 - 103,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid vacation & sick days

Volunteer time off

Job summary

Graybar is seeking a Quality and Service Solutions Manager to define and lead strategic improvements that remove customer supply chain inefficiencies. You will support sales by identifying, developing and presenting service projects for customers and coordinate across departments, IT, and vendors to implement solutions.

In this role you will educate the sales team on cost/value of service offerings, drive process improvements, and attend customer meetings to promote service solutions that drive

Qualifications

• 3 years experience in Sales, Finance, Operations or Customer Service required; 4+ years preferred.
• Prior supervisory experience managing project teams, developing and maintaining project plans and schedules preferred
• 4 year degree or equivalent experience preferred
• Knowledge of the wholesale distribution industry
• Knowledge of Sales and Marketing processes
• Knowledge of operations and SAP and BW
• Written and verbal communication skills with the ability to conduct oral presentations to all levels of the organization
• Interpersonal skills as an influencer and team player
• Strong service orientation
• Excellent listening and consultative skills
• Strong analytical skills with the ability to accurately and effectively gather, interpret, and report data

Responsibilities

• Educate, coach and support the sales team to understand cost and value created by service solutions and growth impact
• Assist all departments in assessing service performance and improvement plans
• Participate in joint sales calls with key customers promoting service solutions
• Collaborate with IT to streamline service offerings for field and customers
• Attend meetings, presentations and trade shows to promote service solutions
• Develop and maintain metrics and reporting for quality, cost, revenue and effectiveness of service
• Coordinate with manufacturers representatives and third-party vendors to complete customer integrations
• Attend monthly District Steering Committee meetings and assist Branch Steering Committees with projects

Skills

Sales

Finance

Operations

Customer Service

Supervisory experience

Interpersonal skills

Strong service orientation

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

SAP

Business Warehouse (BW)

Job description

Graybar is seeking a Quality and Service Solutions Manager to define and lead strategic improvements that remove customer supply chain inefficiencies. You will support sales by identifying, developing and presenting service projects for customers and coordinate across departments, IT, and vendors to implement solutions.

In this role you will educate the sales team on cost/value of service offerings, drive process improvements, and attend customer meetings to promote service solutions that drive