Quality and Service Solutions Manager

Graybar; Diamond Bar (CA); On-site; USD 84,000 - 103,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid vacation & sick days

Volunteer time off

Job summary

Graybar is seeking a Quality and Service Solutions Manager to define and lead strategic improvements that remove customer supply chain inefficiencies. You will support sales by identifying, developing and presenting service projects for customers and coordinate across departments, IT, and vendors to implement solutions.

In this role you will educate the sales team on cost/value of service offerings, drive process improvements, and attend customer meetings to promote service solutions that drive

Qualifications

• 3 years experience in Sales, Finance, Operations or Customer Service required; 4+ years preferred.
• Prior supervisory experience managing project teams, developing and maintaining project plans and schedules preferred
• 4 year degree or equivalent experience preferred
• Knowledge of the wholesale distribution industry
• Knowledge of Sales and Marketing processes
• Knowledge of operations and SAP and BW
• Written and verbal communication skills with the ability to conduct oral presentations to all levels of the organization
• Interpersonal skills as an influencer and team player
• Strong service orientation
• Excellent listening and consultative skills
• Strong analytical skills with the ability to accurately and effectively gather, interpret, and report data

Responsibilities

• Educate, coach and support the sales team to understand cost and value created by service solutions and growth impact
• Assist all departments in assessing service performance and improvement plans
• Participate in joint sales calls with key customers promoting service solutions
• Collaborate with IT to streamline service offerings for field and customers
• Attend meetings, presentations and trade shows to promote service solutions
• Develop and maintain metrics and reporting for quality, cost, revenue and effectiveness of service
• Coordinate with manufacturers representatives and third-party vendors to complete customer integrations
• Attend monthly District Steering Committee meetings and assist Branch Steering Committees with projects

Skills

Sales

Finance

Operations

Customer Service

Supervisory experience

Interpersonal skills

Strong service orientation

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

SAP

Business Warehouse (BW)

Job description

Become part of the excitement.

As a Quality and Service Solutions Manager, you will define, develop, lead, and implement strategic plans that focus on removing customer supply chain inefficiencies through continuous improvement processes, innovation, and application of new and existing supply chain solutions. You will assist the sales organization in the identification, development, presentation and the coordination of projects related to these service solutions with customers.

In this role you will:

• Educate, coach and support the sales team to understand the cost and value created by service solutions that drive profitable growth and achieve business results
• Assist all departments in assessing service performance and business processes, developing projects and plans for improvement, and implementation of supply chain solutions
• Participate in joint sales calls with key and strategic customers promoting the Company's service solutions support through the building lifecycle including building, maintaining and renovating
• Work with leadership in various corporate departments and Information Technology (IT) to streamline and enhance new/existing service offerings to the field and customers
• Attend meetings, presentations, conferences and trade shows to promote service solutions offerings
• Participate in the development and maintenance of metrics and reporting to measure and monitor quality, cost, revenue, and effectiveness of service
• Work with manufacturer's representatives and other third-party vendors to complete customer integrations; maintain knowledge of current and future service offerings within various market segments; use information to educate the branch sales and service personnel on potential (improvement, service and E-business) opportunities
• Attend monthly District Steering Committee (DSC) meetings, and assist/participate in Branch Steering Committees with projects as required

What you bring to the table:

• 3 years experience in Sales, Finance, Operations or Customer Service required; 4+ years experience preferred
• Prior supervisory experience managing project teams, developing and maintaining project plans and schedules preferred
• 4 year degree or equivalent experience preferred
• Knowledge of the wholesale distribution industry
• Knowledge of Sales and Marketing processes
• Knowledge of operations and corresponding computer systems including SAP and Business Warehouse (BW)
• Written and verbal communication skills with the ability to conduct oral presentations to all levels of the organization
• Interpersonal skills as an influencer and team player
• Strong service orientation
• Excellent listening and consultative skills
• Strong analytical skills with the ability to accurately and effectively gather, interpret, and report data

Abilities

• Ability to work effectively with Company management and evaluate customer needs
• Ability to exercise initiative, problem identification, problem-solving, and fact-based decision making
• Ability to motivate team members and train and mentor others
• Ability to promote and sell service solutions to key stakeholders
• Ability to handle multiple projects simultaneously

Work Shift and Hours: Monday - Friday, standard business hours

Compensation Details: The expected base salary for this position is starting at $93,500 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with P rofit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ev