Quality and Service Solutions Manager

Grayba; Diamond Bar (CA); On-site; USD 84,000 - 103,000; Full time

Benefits offered by this job

Employee stock ownership plan

401(k) with company match

Paid vacation & sick days

Job summary

Graybar is seeking a Quality and Service Solutions Manager to design and implement strategic plans that remove customer supply chain inefficiencies through continuous improvement, innovation, and applying service solutions. You will educate the sales team, lead cross-functional projects across departments and with IT, and participate in meetings and trade shows to promote service offerings.

The role emphasizes developing metrics to monitor quality, cost, revenue, and effectiveness of service,

Qualifications

• 3 years experience in Sales, Finance, Operations or Customer Service.
• 4+ years supervisory experience.
• Bachelor degree or equivalent experience preferred.

Responsibilities

• Educate, coach and support the sales team to understand cost and value created by service solutions that drive profitable growth and achieve business results.
• Assist all departments in assessing service performance and plan improvements and implementation of supply chain solutions.
• Attend meetings, presentations and trade shows to promote service solutions offerings.
• Develop and maintain metrics to measure quality, cost, revenue and effectiveness of service.

Skills

Sales experience

Operations experience

Communication skills

Analytical skills

Team leadership

Problem solving

Interpersonal skills

Customer service orientation

Education

4-year degree or equivalent experience

Tools

SAP

BW (Business Warehouse)

Job description

Become part of the excitement.As a Quality and Service Solutions Manager, you will define, develop, lead, and implement strategic plans that focus on removing customer supply chain inefficiencies through continuous improvement processes, innovation, and application of new and existing supply chain solutions. You will assist the sales organization in the identification, development, presentation and the coordination of projects related to these service solutions with customers.In this role you will:Educate, coach and support the sales team to understand the cost and value created by service solutions that drive profitable growth and achieve business resultsAssist all departments in assessing service performance and business processes, developing projects and plans for improvement, and implementation of supply chain solutionsParticipate in joint sales calls with key and strategic customers promoting the Company’s service solutions support through the building lifecycle including building, maintaining and renovatingWork with leadership in various corporate departments and Information Technology (IT) to streamline and enhance new/existing service offerings to the field and customersAttend meetings, presentations, conferences and trade shows to promote service solutions offeringsParticipate in the development and maintenance of metrics and reporting to measure and monitor quality, cost, revenue, and effectiveness of serviceWork with manufacturer’s representatives and other third-party vendors to complete customer integrations; maintain knowledge of current and future service offerings within various market segments; use information to educate the branch sales and service personnel on potential (improvement, service and E-business) opportunitiesAttend monthly District Steering Committee (DSC) meetings, and assist/participate in Branch Steering Committees with projects as requiredWhat you bring to the table:3 years experience in Sales, Finance, Operations or Customer Service required; 4+ years experience preferredPrior supervisory experience managing project teams, developing and maintaining project plans and schedules preferred4 year degree or equivalent experience preferredKnowledge of the wholesale distribution industryKnowledge of Sales and Marketing processesKnowledge of operations and corresponding computer systems including SAP and Business Warehouse (BW)Written and verbal communication skills with the ability to conduct oral presentations to all levels of the organizationInterpersonal skills as an influencer and team playerStrong service orientationExcellent listening and consultative skillsStrong analytical skills with the ability to accurately and effectively gather, interpret, and report dataAbilitiesAbility to work effectively with Company management and evaluate customer needsAbility to exercise initiative, problem identification, problem-solving, and fact-based decision makingAbility to motivate team members and train and mentor othersAbility to promote and sell service solutions to key stakeholdersAbility to handle multiple projects simultaneouslyWork Shift and Hours: Monday - Friday, standard business hoursCompensation Details: The expected base salary for this position is starting at $93,500 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.The Value of Graybar:At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.Life Insurance coverage for you and options for your family.Save on expenses with Flexible Spending Accounts.Enjoy our Disability Benefits at no cost to you.Share in our success with Profit Sharing Plans.401(k) Savings Plan with company match to help secure your future.Paid Vacation & Sick Days to spend time away from work or in case of an illness.Rest and recharge during our Paid Holidays throughout the year.Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.Volunteer with Community Time Off to give back to the community.Predictable Work Schedules to plan your life: no weekends or nights for most roles.Celebrate your and others' achievements with our Employee Recognition Program.Reach your career goals with our Educational Reimbursement and Career Development Programs.And More Perks that support your well-being and career growth.Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.Why should you join Graybar?At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.Apply now and find out what’s next for you.Equal Opportunity Employer/Vet/DisabledNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!