Strategic Service Solutions Leader

Graybar; Dallas (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Profit Sharing

Paid Vacation

Paid Holidays

Employee Stock Ownership Plan

Wellness benefits

Job summary

Graybar is seeking a Quality and Service Solutions Leader in Dallas to define, develop, and implement strategic plans that remove supply chain inefficiencies through continuous improvement, innovation, and the application of service solutions. You will support the sales team in identifying and coordinating projects with customers.

You will educate teams on the value of service offerings, assess performance, participate in joint sales calls, and collaborate with IT to enhance service lines while

Qualifications

• 1 year of experience required in Sales, Finance, Operations or Customer Service.
• 2+ years of experience preferred: Branch, District, or Corporate Sales and Operations experience; 3+ years combined working experience with customers in both Electrical and CommData.
• Four-year degree or equivalent experience preferred.
• Must complete Certified Quality Improvement Associate (CQIA) Certification within six months of placement.
• Knowledge of the wholesale distribution industry.
• Knowledge of the Company’s current strategies, service solutions, organizational structure, department functions strongly preferred.
• Knowledge of operations and corresponding computer systems including SAP and Business Warehouse (BW).
• Strong written and oral communication skills; strong interpersonal skills as an influencer and team player.
• Strong service orientation.
• Strong analytical skills with the ability to accurately and effectively gather, interpret, and report data.
• Strong project management skills.
• Ability to promote and sell service solutions to key stakeholders.
• Ability to train and mentor others.

Responsibilities

• Educate, coach and support the sales team to understand the cost and value created by service solutions that drive profitable growth and achieve business results.
• Assist all departments in assessing service performance and business processes, developing projects and plans for improvement, and implementation of supply chain solutions.
• Participate in joint sales calls with key and strategic customers promoting the Company’s service solutions support through the building lifecycle including building, maintaining and renovating.
• Work with leadership in various corporate departments and Information Technology (IT) to streamline and enhance new/existing service offerings to the field and customers.
• Prepare marketing material and presentations to assist in the sales process of Service Solutions offerings for use in meetings, presentations, conferences, trade shows and Requests for Proposals.
• Participate in the development and maintenance of metrics and reporting to measure and monitor quality, cost, revenue, and effectiveness of service.
• Develop communication systems to ensure the sharing of best practices of internal (between departments and branches) and external (between customers, suppliers, competition, and similar industries) improvement practices and service solution offerings.
• Participate in local and regional quality activities when authorized and important to quality goals; assist in implementation of ISO 9000 Standard, monitoring district and branch adherence as required.]
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Skills

Communication skills

Analytical skills

Project management

Team player

Customer service

Sales support

Mentoring

Education

Four-year degree

CQIA Certification

Tools

SAP

BW

Job description

Graybar is seeking a Quality and Service Solutions Leader in Dallas to define, develop, and implement strategic plans that remove supply chain inefficiencies through continuous improvement, innovation, and the application of service solutions. You will support the sales team in identifying and coordinating projects with customers.

You will educate teams on the value of service offerings, assess performance, participate in joint sales calls, and collaborate with IT to enhance service lines while