Quality and Service Solutions Leader

Graybar; Dallas (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Profit Sharing

Paid Vacation

Paid Holidays

Employee Stock Ownership Plan

Wellness benefits

Job summary

Graybar is seeking a Quality and Service Solutions Leader in Dallas to define, develop, and implement strategic plans that remove supply chain inefficiencies through continuous improvement, innovation, and the application of service solutions. You will support the sales team in identifying and coordinating projects with customers.

You will educate teams on the value of service offerings, assess performance, participate in joint sales calls, and collaborate with IT to enhance service lines while

Qualifications

• 1 year of experience required in Sales, Finance, Operations or Customer Service.
• 2+ years of experience preferred: Branch, District, or Corporate Sales and Operations experience; 3+ years combined working experience with customers in both Electrical and CommData.
• Four-year degree or equivalent experience preferred.
• Must complete Certified Quality Improvement Associate (CQIA) Certification within six months of placement.
• Knowledge of the wholesale distribution industry.
• Knowledge of the Company’s current strategies, service solutions, organizational structure, department functions strongly preferred.
• Knowledge of operations and corresponding computer systems including SAP and Business Warehouse (BW).
• Strong written and oral communication skills; strong interpersonal skills as an influencer and team player.
• Strong service orientation.
• Strong analytical skills with the ability to accurately and effectively gather, interpret, and report data.
• Strong project management skills.
• Ability to promote and sell service solutions to key stakeholders.
• Ability to train and mentor others.

Responsibilities

• Educate, coach and support the sales team to understand the cost and value created by service solutions that drive profitable growth and achieve business results.
• Assist all departments in assessing service performance and business processes, developing projects and plans for improvement, and implementation of supply chain solutions.
• Participate in joint sales calls with key and strategic customers promoting the Company’s service solutions support through the building lifecycle including building, maintaining and renovating.
• Work with leadership in various corporate departments and Information Technology (IT) to streamline and enhance new/existing service offerings to the field and customers.
• Prepare marketing material and presentations to assist in the sales process of Service Solutions offerings for use in meetings, presentations, conferences, trade shows and Requests for Proposals.
• Participate in the development and maintenance of metrics and reporting to measure and monitor quality, cost, revenue, and effectiveness of service.
• Develop communication systems to ensure the sharing of best practices of internal (between departments and branches) and external (between customers, suppliers, competition, and similar industries) improvement practices and service solution offerings.
• Participate in local and regional quality activities when authorized and important to quality goals; assist in implementation of ISO 9000 Standard, monitoring district and branch adherence as required.]
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Skills

Communication skills

Analytical skills

Project management

Team player

Customer service

Sales support

Mentoring

Education

Four-year degree

CQIA Certification

Tools

SAP

BW

Job description

Make a difference.

As the Quality and Service Solutions Leader you will define, develop, and implement strategic plans that focus on removing supply chain inefficiencies through continuous improvement processes, innovation, and application of new and existing supply chain solutions. In this role you will assist the sales organization in the identification, development, presentation and the coordination of projects related to these service solutions with customers.

In This Role You Will

• Educate, coach and support the sales team to understand the cost and value created by service solutions that drive profitable growth and achieve business results.
• Assist all departments in assessing service performance and business processes, developing projects and plans for improvement, and implementation of supply chain solutions.
• Participate in joint sales calls with key and strategic customers promoting the Company’s service solutions support through the building lifecycle including building, maintaining and renovating.
• Work with leadership in various corporate departments and Information Technology (IT) to streamline and enhance new/existing service offerings to the field and customers.
• Prepare marketing material and presentations to assist in the sales process of Service Solutions offerings for use in meetings, presentations, conferences, trade shows and Requests for Proposals.
• Participate in the development and maintenance of metrics and reporting to measure and monitor quality, cost, revenue, and effectiveness of service.
• Develop communication systems to ensure the sharing of best practices of internal (between departments and branches) and external (between customers, suppliers, competition, and similar industries) improvement practices and service solution offerings.
• Participate in local and regional quality activities when authorized and important to quality goals; assist in implementation of ISO 9000 Standard, monitoring district and branch adherence as required.

What You Bring To The Table

• 1 year of experience required in Sales, Finance, Operations or Customer Service
• 2+ years of experience preferred: Branch, District, or Corporate Sales and Operations experience; 3+ years combined working experience with customers in both Electrical and CommData
• Four-year degree or equivalent experience preferred
• Must complete Certified Quality Improvement Associate (CQIA) Certification within six months of placement
• Knowledge of the wholesale distribution industry
• Knowledge of the Company’s current strategies, service solutions, organizational structure, department functions strongly preferred
• Knowledge of operations and corresponding computer systems including SAP and Business Warehouse (BW)
• Strong written and oral communication skills; strong interpersonal skills as an influencer and team player
• Strong service orientation
• Strong analytical skills with the ability to accurately and effectively gather, interpret, and report data
• Strong project management skills
• Ability to promote and sell service solutions to key stakeholders
• Ability to train and mentor others

Compensation Details

The expected rate of pay for this position is starting at $60,000 - $75,000 annually, depending on experience. This position is also incentive-eligible, based on specific and relevant business metrics.

The Value Of Graybar

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well‑being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever‑changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled