Strategic Service Scheduler

YDU JC Air Cond & Ref Inc.- Dubai; United States; On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

Job summary

Johnson Controls is seeking a Service Coordinator that will optimize service work, schedule calls, and align technicians with priorities to meet customer commitments. This role emphasizes clear communication across customers, field teams, and management.

You will use Oracle ACE for automated scheduling, balance workloads, track issues, and keep service delivery on track in a fast-paced environment. US residency required.

Qualifications

• 3-5 years of customer service experience.
• Excellent communication skills.
• Strong organization skills and the ability to manage multiple priorities in a fast-paced environment.
• Experience as a fleet scheduler or service coordinator.
• Strong Excel skills and comfort with Microsoft Office tools.
• U.S. resident to qualify for this position.

Responsibilities

• Schedule and optimize service work to ensure customer commitments are met regarding service delivery.
• Use Oracle (ACE) automated scheduler functionality to assign service calls to the optimal technician.
• Match work to the right technician based on skills, territories, customer preferred technician when applicable, availability, service contract response time, criticality of the call, and proximity to the customer.
• Communicate with customers and personnel to resolve issues related to service repair scheduling.
• Alert management to potential problems resulting from customer or field complaints and support resolution efforts.
• Measure branch activity and compliance with program initiatives, identify improvement areas, and support action plans with branch and region management.
• Monitor the effectiveness of actions taken and follow up with corrective steps as needed.
• Prioritize scheduling backorders, track customer issues, and reassign work to manage expectations based on current workloads and priorities.
• Monitor technician activity and schedules to help ensure customer commitments are met.
• Communicate status changes to customers regarding early or late anticipated arrivals.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Scheduler experience

Excel skills

Education

Associate or bachelor's degree

Tools

ACE/Oracle

Job description

Johnson Controls is seeking a Service Coordinator that will optimize service work, schedule calls, and align technicians with priorities to meet customer commitments. This role emphasizes clear communication across customers, field teams, and management.

You will use Oracle ACE for automated scheduling, balance workloads, track issues, and keep service delivery on track in a fast-paced environment. US residency required.