Service Scheduling & Customer Care Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Omaha (NE); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Global advancement

Company vehicle

Referral bonuses

Comprehensive benefits

Medical insurance

HSA

Life insurance

401(k) match

Disability insurance

Employee assistance program

Wellness program

Job summary

Johnson Controls is seeking a skilled professional to support service operations and scheduling. You will coordinate safety stats, manage inventories, and assist with customer surveys and service requests, aligning resources with team leaders.

The role requires strong data management, MS Office skills, and the ability to handle multiple projects with excellent organization and communication.

Qualifications

• High school diploma or equivalent required, plus 5 years in service industry operations or scheduling.
• Strong organizational and interpersonal communication skills; ability to manage multiple projects.
• Proficient in Word, Excel, PowerPoint and internet-based applications; solid data management capabilities.

Responsibilities

• Coordinate employee safety statistics and training; manage truck inventory counts and on-call schedules.
• Assist with customer surveys; schedule service requests and dispatch technicians with guidance from STM/Team Leads.
• Create and track customer orders, shipments and vendor issues; set up new customer accounts.

Skills

Data management

Communication

Organization

Project coordination

Time management

Influence teams

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Internet applications

Job description

Johnson Controls is seeking a skilled professional to support service operations and scheduling. You will coordinate safety stats, manage inventories, and assist with customer surveys and service requests, aligning resources with team leaders.

The role requires strong data management, MS Office skills, and the ability to handle multiple projects with excellent organization and communication.