Strategic Service & Logistics Territory Lead

Cisco Systems, Inc.; North Carolina; On-site; USD 111,000 - 148,000; Full time

Job summary

Cisco is seeking a Territory Manager in the Service & Logistics organization to serve as a trusted advisor within a defined territory and/or customer group. You will partner with CX, Sales, Renewals, Customer Assurance, and TAC to optimize service delivery and reduce risk across the supply chain.

You will bring 6+ years in global supply chain, strong project management and data-forecasting skills, and you will support deal and renewal readiness while developing educational materials for

Qualifications

• 6+ years experience in global supply chain with a focus on service and logistics.
• 5+ years identifying problem areas and creating solutions that benefit customer satisfaction.
• 5+ years of experience in project management or program management.
• 3+ years of experience utilizing data analysis and forecasting tools to inform business decisions.
• 2+ years of experience managing and resolving customer escalations.

Responsibilities

• Be a trusted advisor to S&L partners service supply chain inquiries.
• Deep knowledge expert of industry and geo-political impacts to Cisco supply chain.
• Support partners through deal and renewal readiness.
• Facilitate deal delivery readiness to mitigate risk for Cisco and Services & Logistics.
• Support executive critical issues through coordination of supply chain resources to achieve agreeable outcomes.
• Collaborate on building supply chain educational materials for partners and delivering through scalable means including self-service.
• Optimize existing services through partner engagement at appropriate time within sales and renewal lifecycle to positively impact SOTP.
• Collaborate on tool improvements in support of supply chain data required for partner engagements.

Skills

Global supply chain

Relationship management

Data analysis

Forecasting

Project management

Customer escalations

Territory management

Education

Master's degree

PMP certification

SCM certification

Job description

Cisco is seeking a Territory Manager in the Service & Logistics organization to serve as a trusted advisor within a defined territory and/or customer group. You will partner with CX, Sales, Renewals, Customer Assurance, and TAC to optimize service delivery and reduce risk across the supply chain.

You will bring 6+ years in global supply chain, strong project management and data-forecasting skills, and you will support deal and renewal readiness while developing educational materials for