S&L Territory Lead — Service & Logistics Advisor

Cisco Systems, Inc; North Carolina; On-site; USD 111,000 - 148,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid parental leave

Disability insurance

Life insurance

Job summary

Cisco Systems, Inc. is seeking a Territory Manager to serve as the S&L point of contact for defined territory and/or customer groups.

You will act as a trusted advisor to CX, Sales, Renewals, and TAC, enabling deal readiness and minimizing supply chain risk across the partner ecosystem. You will collaborate with cross-functional teams to build educational materials and optimize services, supporting deal delivery through scalable, self-service solutions and strategic planning across the sales and

Qualifications

• 6+ years of experience in a matrixed global supply chain with a focus on service and logistics.
• 5+ years of experience identifying problem areas and creating solutions that benefit customer satisfaction.
• 5+ years of experience in project management or program management.
• 3+ years of experience utilizing data analysis and forecasting tools to inform business decisions.
• 2+ years of experience managing and resolving customer escalations.

Responsibilities

• Be a trusted advisor to S&L partners service supply chain inquiries.
• Deep knowledge expert of industry and geo-political impacts to Cisco supply chain.
• Support partners through deal and renewal readiness.
• Facilitate deal delivery readiness to mitigate risk for Cisco and Services & Logistics.
• Support executive critical issues through coordination of supply chain resources to achieve agreeable outcomes.
• Collaborate on building supply chain educational materials for partners and delivering through scalable means including self-service.
• Optimize existing services through partner engagement at appropriate time within sales and renewal lifecycle to positively impact SOTP.
• Collaborate on tool improvements in support of supply chain data required for partner engagements.

Skills

Supply chain management

Project management

Data analysis

Customer escalation handling

Territory management

Education

Master's degree or PMP certification

Job description

Cisco Systems, Inc. is seeking a Territory Manager to serve as the S&L point of contact for defined territory and/or customer groups.

You will act as a trusted advisor to CX, Sales, Renewals, and TAC, enabling deal readiness and minimizing supply chain risk across the partner ecosystem. You will collaborate with cross-functional teams to build educational materials and optimize services, supporting deal delivery through scalable, self-service solutions and strategic planning across the sales and