Strategic Service Dispatch & Operations Specialist

Masters Building Solutions, Inc.; Chippewa Falls (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Masters Building Solutions, Inc. is seeking a Service Dispatch Coordinator in Chippewa Falls, Wisconsin. This role is crucial for scheduling and supporting service operations, managing communications, and maintaining service records. The ideal candidate should possess a High School Diploma and have a minimum of 3 years in customer service or related fields.

Key responsibilities include prioritizing service requests, dispatching technicians, and ensuring exceptional customer satisfaction through effective organization and communication.

Qualifications

• Minimum of 3 years of related experience.
• Strong organizational skills to manage multiple priorities.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate and prioritize incoming service requests.
• Schedule and dispatch service technicians based on urgency and availability.
• Maintain accurate records related to customer accounts and service activities.

Skills

Customer service

Dispatching

Administrative support

Organizational skills

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office applications

Jonas Construction Software

Job description

Masters Building Solutions, Inc. is seeking a Service Dispatch Coordinator in Chippewa Falls, Wisconsin. This role is crucial for scheduling and supporting service operations, managing communications, and maintaining service records. The ideal candidate should possess a High School Diploma and have a minimum of 3 years in customer service or related fields.

Key responsibilities include prioritizing service requests, dispatching technicians, and ensuring exceptional customer satisfaction through effective organization and communication.