Service Dispatcher & Coordinator (Plumbing & Fire)

Monona Plumbing & Fire Protection; Madison (WI); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401(k) with Employer Matching

Paid Holidays

PTO Policy

Job summary

A local plumbing and fire protection service in Madison, WI is seeking a Service Coordinator/Dispatcher to handle technician scheduling and customer service interactions. This on-site position requires excellent organizational skills and previous dispatching experience, preferably in the construction industry. The ideal candidate will have strong communication abilities and a customer-oriented attitude. Offering a competitive pay range of $22-$28/hr, this role supports both plumbing and fire protection teams while maintaining high standards of customer satisfaction.

Qualifications

• Previous dispatching or scheduling experience, ideally in construction.
• Strong communication skills with customers and technicians.
• Ability to multitask and stay organized during high-pressure situations.

Responsibilities

• Coordinate technician schedules and manage logistics for service calls.
• Respond to incoming service requests and enter details into the system.
• Maintain customer relationships through proactive scheduling and follow-ups.

Skills

Exceptional customer service skills

Effective problem solving

Ability to work under stress

Organizational skills

Attention to detail

Tools

Scheduling software

Job description

A local plumbing and fire protection service in Madison, WI is seeking a Service Coordinator/Dispatcher to handle technician scheduling and customer service interactions. This on-site position requires excellent organizational skills and previous dispatching experience, preferably in the construction industry. The ideal candidate will have strong communication abilities and a customer-oriented attitude. Offering a competitive pay range of $22-$28/hr, this role supports both plumbing and fire protection teams while maintaining high standards of customer satisfaction.